For more than seventy years, Serco has maintained a strong operational presence across the Middle East, building a reputation for delivering essential public services, transport solutions, aviation support, and government service operations across the region. Since beginning operations in 1947, the organisation has grown into one of the most trusted international service providers supporting governments, semi-government authorities, airports, transportation networks, defence projects, and large-scale infrastructure systems.
Through decades of experience, Serco has developed deep regional expertise while combining international standards, modern technologies, and operational excellence to deliver reliable and efficient services. Today, the company continues to support some of the Middle East’s most critical industries including aviation, transport, healthcare, citizen services, engineering, customer support operations, and digital transformation initiatives.
The organisation is widely recognised for its ability to manage complex operations while maintaining high standards of safety, performance, and customer satisfaction. With a global workforce of more than 50,000 employees operating across several countries, Serco continues to focus on innovation, operational efficiency, and people-centered service delivery. Its long-term partnerships with governments and major organisations have contributed significantly to the modernization and development of public services throughout the region.
Aviation remains one of the company’s strongest operational sectors. Serco has built extensive expertise in airport management support, air traffic operations, engineering services, technical maintenance, aviation training, and operational planning. Through integrated aviation solutions, airports and aviation authorities are able to improve operational efficiency, strengthen safety procedures, and enhance passenger experiences.
The organisation also plays a major role within transport infrastructure and rail operations across the UAE and wider Middle East region. Services include rail maintenance, tram system operations, transport management, engineering support, and infrastructure maintenance. By supporting modern public transportation systems, Serco contributes to urban development, improved mobility, and sustainable transportation solutions.
In addition to aviation and transport, Serco has established a strong presence in government support services, customer experience management, contact centre operations, defence services, and facilities management. Through advanced operational systems and highly trained professionals, the company delivers solutions that improve service accessibility, operational reliability, and customer engagement across multiple industries.
Technology and innovation continue to shape the organisation’s future growth strategies. Modern digital tools, automation systems, operational analytics, and customer-focused technologies are integrated into daily operations to improve efficiency and service quality. This approach allows governments and organisations to modernize traditional systems while enhancing customer satisfaction and long-term operational performance.
The company also places strong emphasis on sustainability, safety, and workforce development. Continuous training programs, technical certifications, leadership development initiatives, and international operational exposure provide employees with excellent opportunities for career growth and professional advancement. Serco’s people-focused workplace culture supports collaboration, innovation, and continuous improvement across every department and operational division.
As part of its continued expansion in the UAE, Serco has now announced multiple full-time job openings in Abu Dhabi across aviation, customer service, technical operations, engineering, HSE, maintenance, and transport-related departments. The latest recruitment drive offers opportunities for both experienced professionals and skilled technical specialists looking to build careers within one of the region’s leading international service organisations.
Open Positions & Qualifications
Operations Supervisor – ADAC Customer Service
📍 Abu Dhabi, UAE
Job ID: 308868
Category: Customer Service / Operations
Employment Type: Full Time – Fixed Term
Instructor – General Aviation
📍 Abu Dhabi, UAE
Job ID: 309599
Category: Aviation Training
Employment Type: Full Time
Customer Experience Agent (UAE National) – Talent Pool
📍 Abu Dhabi, UAE
Job ID: 307754
Category: Customer Service
Employment Type: Full Time
Contact Centre Operator – Talent Pool
📍 Abu Dhabi, UAE
Job ID: 304692
Category: Contact Centre Operations
Employment Type: Full Time – Fixed Term
Instructor – Air Frame & Power Plant
📍 Abu Dhabi, UAE
Job ID: 309597
Category: Aviation Engineering
Employment Type: Full Time
Maintenance Test Pilot (MTP) – CH-47
📍 Abu Dhabi, UAE
Job ID: 309605
Category: Aviation Operations
Employment Type: Full Time
Avionics Technician CH-47
📍 Abu Dhabi, UAE
Job ID: 309593
Category: Aviation Maintenance
Employment Type: Full Time
Mechanic – 2nd Line CH-47
📍 Abu Dhabi, UAE
Job ID: 309537
Category: Aircraft Maintenance
Employment Type: Full Time
Customer Service Team Leader – Talent Pool
📍 Abu Dhabi, UAE
Job ID: 307749
Category: Corporate Operations & ICT
Employment Type: Full Time – Fixed Term
Contact Centre Team Leader – Arabic Speaker
📍 Abu Dhabi, UAE
Job ID: 307669
Category: Contact Centre Operations
Employment Type: Full Time – Fixed Term
Avionics Technician – 2ND Line Armament / Electrical
📍 Abu Dhabi, UAE
Job ID: 309600
Category: Technical Operations
Employment Type: Full Time
Mechanical Designer & FEA Analysis
📍 Abu Dhabi, UAE
Job ID: 309697
Category: Mechanical Engineering
Employment Type: Full Time – Fixed Term
Maintenance Test Pilot (MTP) – AS550
📍 Abu Dhabi, UAE
Job ID: 309595
Category: Aviation Operations
Employment Type: Full Time
Facilities & HSE Operations Engineer and Laboratory Management
📍 Abu Dhabi, UAE
Job ID: 309698
Category: Facilities / HSE Engineering
Employment Type: Full Time – Fixed Term
Maintenance Test Pilot (MTP) – Bell 407
📍 Abu Dhabi, UAE
Job ID: 309604
Category: Aviation Operations
Employment Type: Full Time
How To Apply
Apply for these Job through official career Page
Candidates with relevant qualifications, technical expertise, aviation experience, engineering backgrounds, customer service skills, or operational management experience are encouraged to apply online through the official Serco careers portal.
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The latest Serco UAE recruitment drive presents an excellent opportunity for professionals seeking long-term careers in aviation, engineering, transport operations, customer experience, technical maintenance, and government support services within the UAE. With strong regional operations, international exposure, career growth opportunities, and a reputation for operational excellence, Serco continues to remain one of the leading employers in the Middle East service and infrastructure sector.
