Cognita Schools has announced an opportunity for an IT Support Engineer at Horizon English School in Dubai, United Arab Emirates. The position is designed for an experienced IT professional who can provide day-to-day technical support across a large international school environment.
The IT Support Engineer job in Dubai involves supporting staff and students, maintaining computer systems and digital devices, managing Microsoft 365 accounts, troubleshooting hardware and network issues, and assisting with school technology infrastructure. The successful candidate will also work with regional and group IT teams, external service providers, and project teams when required.
Horizon English School is an international primary school located in Jumeirah, Dubai. The school has more than 1,000 learners from over 60 nationalities and follows the National Curriculum of England.
This is a full-time, on-site position. Candidates with relevant IT qualifications, at least three years of IT support experience, strong English communication skills, and knowledge of Microsoft and network technologies may be considered for the role.
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IT Support Engineer Job in Dubai – Overview
The vacancy is for an IT Support Engineer at Horizon English School, part of Cognita Schools.
Job details
- Job Title: IT Support Engineer
- Company: Cognita Schools
- School: Horizon English School
- Location: Jumeirah, Dubai, UAE
- Employment Type: Full-time
- Work Arrangement: On-site
- Reports To: Lead Technician and Head of Education Operations
- Experience: 3+ years in an IT support role
- Qualification: Degree, diploma or equivalent in IT, Computer Science or a related field
- ITIL: ITIL Foundation certification required
- Language: Excellent English communication and presentation skills
- Working Hours: 7:15 AM to 4:00 PM, or as required
The school may interview and appoint suitable candidates before the official closing date. Therefore, interested applicants are encouraged to apply early.
About Cognita Schools
Cognita Schools operates an international network of schools and provides career opportunities for both teaching and support staff. Its network has an international dimension, with schools and offices across five regions.
For this vacancy, the successful candidate will become part of the IT function supporting Horizon English School in Dubai.
The role also provides exposure to regional and group-level IT operations. Depending on business requirements, the IT Support Engineer may support technology projects and, when requested by the regional IT team, provide assistance to other schools or sites.
About Horizon English School
Horizon English School is an international primary school located in Jumeirah, Dubai.
The school has more than 1,000 learners representing over 60 nationalities. It follows the National Curriculum of England and has been serving the community for more than three decades.
The school is an accredited member of BSME (British Schools in the Middle East) and focuses on providing an innovative learning environment supported by technology and modern facilities.
The IT Support Engineer will therefore work in an environment where technology plays an important role in teaching, learning and daily school operations.
IT Support Engineer Job Responsibilities
The selected candidate will be responsible for providing reliable technical support to staff and students while maintaining the school’s IT infrastructure.
Service desk and user support
The role includes managing technical requests through the school’s service desk or helpdesk system.
Key duties include:
- Providing technical assistance to staff and students
- Logging, prioritising and updating support requests
- Resolving technical issues within approved service level agreements
- Supporting staff in classrooms and through online channels
- Managing staff and student user accounts
- Supporting Microsoft 365 administration
- Assisting with collaboration and document-sharing platforms
The IT Support Engineer will also act as a key point of contact for IT-related enquiries across the school.
Computer systems and infrastructure
The position also involves maintaining the school’s IT equipment and infrastructure.
Responsibilities include:
- Performing routine computer hardware maintenance
- Supporting network services
- Monitoring school IT infrastructure
- Troubleshooting desktop and laptop problems
- Troubleshooting server hardware
- Recommending suitable technical solutions
- Deploying operating system images
- Supporting Windows, macOS and iOS devices
- Administering mobile device management platforms
Experience with platforms such as Microsoft Intune, Windows Autopilot and JAMF Pro is particularly relevant to the role.
Security and endpoint management
The successful applicant will also support endpoint security and antivirus systems.
This includes installing and administering endpoint security solutions and following the cybersecurity requirements established by the Cognita Group.
The school expects the IT function to support compliance with its enhanced 23-point CIS (Center for Internet Security) controls.
Classroom technology support
Technology is an important part of the school environment. Therefore, the IT Support Engineer will provide first-level assistance for classroom technology.
This can include:
- Smart boards
- Monitors
- Projectors
- Apple TVs
- Other classroom technology
Where an issue requires specialist intervention, the engineer will escalate the matter to the appropriate technology vendor.
Printing and telephone systems
The role also covers print management and school telephone systems.
The candidate may be responsible for:
- Configuring print management solutions
- Managing user access to printers
- Supporting usage reporting
- Troubleshooting printing-related problems
- Supporting the school telephone system
Experience with Xerox or Canon print management and basic knowledge of PaperCut is listed among the technical requirements.
CCTV and access control
The IT Support Engineer will also provide support for access control and CCTV systems.
Where necessary, the engineer will troubleshoot issues and raise support tickets with external service providers.
The role also requires coordination with the network team regarding Wi-Fi and internet connectivity across the school campus.
IT Support Engineer – Security and Administration Duties
Beyond technical troubleshooting, the position includes several administrative responsibilities.
The successful candidate will help maintain accurate IT documentation, including:
- Hardware inventories
- Software inventories
- Contracts
- Annual Maintenance Contracts (AMCs)
- IT-related reports
- IT presentations
The engineer will also process and track IT purchase orders, including contract renewals.
Maintaining accurate records is important for legal, financial and operational compliance.
Technology Refresh and IT Projects
The IT Support Engineer may also become involved in technology refresh projects.
When required, the employee will work with the Cognita Middle East Projects team to support technology-related projects within the school.
There may also be opportunities or requirements to assist other schools or sites based on the needs of the regional IT team.
This makes the position broader than a standard helpdesk role, as the candidate will be expected to contribute to infrastructure, user support, technology projects and operational IT activities.
Working Hours
The stated working hours for the position are:
7:15 AM to 4:00 PM, or as required.
The role may also involve meetings and school events outside normal working hours when necessary.
As the position supports a school environment, flexibility may be required depending on school activities, events and operational requirements.
Safeguarding Requirements
Because the position is based within a school environment, safeguarding is an important part of the recruitment process.
Horizon English School and Cognita Schools are committed to protecting the welfare of children and young people.
All new employees will be subject to detailed pre-employment clearance. This includes identity checks, criminal background checks for all countries where the candidate has lived, qualification checks and employment verification.
Employment checks will also examine gaps in employment, and satisfactory references are required for employment during the last 10 years.
A police check is also a pre-requisite for appointments, and the school applies a vetting procedure to candidates.
Eligibility Criteria for IT Support Engineer Job
Candidates applying for the IT Support Engineer job in Dubai should have an appropriate educational background along with relevant professional experience.
The main requirements mentioned for the vacancy include:
- Degree, diploma or equivalent qualification in IT, Computer Science or a related field
- At least 3 years of experience in an IT support position
- Experience working in a service desk environment
- Understanding of service desk systems
- ITIL Foundation certification
- Excellent English communication and presentation skills
Candidates with previous experience in a school, international school or education environment may have an advantage.
Technical Skills Required
The role requires practical knowledge across desktop support, Microsoft technologies, mobile devices, networking and IT infrastructure.
Applicants should have knowledge or experience in the following areas:
Windows and Microsoft Technologies
- Windows 10 and Windows 11
- Windows Server 2016 and 2019
- Active Directory
- Microsoft 365 administration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- OneDrive
- SharePoint
- Microsoft Teams
- Microsoft Forms
The successful candidate will be expected to support Microsoft 365 user accounts and the wider Microsoft 365 environment used within the school.
Device Management
Experience working with different operating systems and device management platforms is important for this position.
The job requirements include experience administering:
- Windows devices
- macOS devices
- iOS devices
- Microsoft Intune
- Windows Autopilot
Knowledge of JAMF Pro and Apple School Manager is also desirable.
Networking and Security
Candidates should have a working understanding of networking and security technologies.
The requirements include knowledge of:
- Cisco Meraki
- Fortinet firewalls
- Wi-Fi troubleshooting
- Internet connectivity
- Network infrastructure
- Endpoint security
- Antivirus solutions
The position will also involve working with the network team to identify and resolve connectivity issues across the school campus.
Additional Skills That Can Be an Advantage
The school has listed several additional skills and qualifications as desirable rather than mandatory.
These include:
- Microsoft 365 certifications
- Microsoft server certifications
- CCNA
- CompTIA Network+
- SIMS.net support
- SOLUS3 support
- Experience with learning platforms such as Seesaw
- Previous experience within an education group
- International school experience
- Ability to line manage staff
Candidates who meet several of these additional requirements may have a stronger profile for the position.
Personal Qualities
Technical knowledge is only one part of the role. The school is also looking for someone who can communicate effectively with staff, students, service providers and IT teams.
The ideal candidate should demonstrate:
- Exceptional customer service skills
- Self-motivation
- Effective time management
- Ability to work independently
- Proactive approach to technical problems
- Ability to use initiative
- Accuracy while working under pressure
- Strong interpersonal skills
- Strong work ethic
- Good organisational skills
- Ability to work effectively with IT service partners
- Positive and professional attitude
- Confidence using technology and applications that support learning
Strong communication is particularly important because the role involves assisting users with different levels of technical knowledge.
Salary and Benefits
The available job information does not mention a specific salary package or employee benefits for the IT Support Engineer position.
Therefore, applicants should not assume a particular salary, accommodation allowance, transportation allowance, medical insurance or other benefit unless it is confirmed by the employer during the recruitment process.
Candidates are advised to check the official vacancy details carefully and clarify the employment package directly with the employer if required.
Job Location
The position is based at:
Horizon English School
Jumeirah, Dubai
United Arab Emirates
The vacancy is listed as an on-site, full-time position, meaning the selected employee will work at the school rather than remotely.
Selection Process
The complete selection procedure has not been specified in the available vacancy information.
However, candidates should be prepared for a recruitment process that may include application screening, interviews and employment verification.
The school specifically states that it may interview and appoint strong candidates before the official closing date.
For this reason, suitable applicants are encouraged to submit their applications early rather than waiting until the final stage of recruitment.
Required Documents
The vacancy does not provide a fixed list of documents that applicants must submit.
However, candidates should keep their professional documents ready when applying for an international IT position. These may include an updated CV, educational qualification documents, relevant IT certifications and employment details.
Candidates should follow the employer’s application instructions and provide only the documents requested through the official application process.
How to Apply
Interested candidates can apply for the IT Support Engineer vacancy at Horizon English School through the official recruitment process associated with Cognita Schools.
The vacancy is managed outside LinkedIn, and candidates are directed to the employer’s recruitment platform to complete their application.
Applicants should review the job requirements carefully before submitting their CV and ensure that their experience and technical skills are clearly presented.
Important Instructions for Applicants
Candidates interested in this Dubai IT vacancy should carefully compare their profile with the stated requirements.
In particular, applicants should check whether they have:
- A relevant IT or Computer Science qualification
- At least three years of IT support experience
- ITIL Foundation certification
- Service desk experience
- Microsoft 365 administration knowledge
- Windows and Windows Server experience
- Active Directory knowledge
- Experience with Windows, macOS and iOS
- Knowledge of Intune and Windows Autopilot
- Good English communication skills
- Networking and troubleshooting knowledge
Experience in an international school or education environment can also be useful because the position involves supporting classroom technology and school-specific IT systems.
Why This IT Job Could Interest Experienced Professionals
The position offers an opportunity to work within an international education environment in Dubai.
Unlike a role focused only on desktop troubleshooting, the position covers several areas of IT operations. The employee can be involved in user support, Microsoft 365 administration, device management, infrastructure maintenance, cybersecurity, classroom technology, networking and IT projects.
The role also involves coordination with regional and group IT teams as well as external service providers.
For IT professionals who already have experience in technical support and want to work in an international organisation, the position could provide exposure to a broad range of technologies and operational responsibilities.
Career Opportunities Within Cognita
Cognita highlights international career opportunities for both teachers and support staff through its global network of schools and offices across five regions.
For an IT professional, working within a group of international schools can provide exposure to technology systems used across educational environments.
The vacancy also mentions collaboration with regional IT teams and the possibility of supporting other schools or sites when required. This can give the role a wider regional dimension beyond the day-to-day responsibilities of one school.
However, specific promotion timelines or future job titles have not been stated in the vacancy and should not be assumed.
Tips Before Applying
Before applying for the IT Support Engineer job in Dubai, candidates should make sure their CV clearly highlights relevant technical experience.
For example, applicants should clearly mention experience with:
- Microsoft 365
- Active Directory
- Windows and Windows Server
- Intune
- Windows Autopilot
- macOS and iOS
- Hardware troubleshooting
- Network troubleshooting
- Service desk systems
- Endpoint security
- Cisco Meraki or Fortinet
- Classroom AV equipment
Candidates who hold ITIL, CCNA, CompTIA, Microsoft or other relevant certifications should also list them clearly.
Most importantly, the CV should accurately reflect the candidate’s actual experience. Applicants should not add technologies or certifications they have not worked with or obtained.
Application Deadline
No specific application closing date is provided in the available job information.
However, Horizon English School has stated that it reserves the right to interview and appoint strong candidates before the official closing date.
Therefore, eligible candidates should consider applying as early as possible.
Final Reminder
The IT Support Engineer job in Dubai is an on-site, full-time opportunity at Horizon English School, part of Cognita Schools. The position is aimed at experienced IT professionals who can provide technical support while maintaining school systems, devices and infrastructure.
A relevant IT qualification, 3+ years of IT support experience, ITIL Foundation certification and strong English communication skills are among the key requirements. Knowledge of Microsoft 365, Active Directory, Windows, device management, networking and IT security is also important.
The vacancy does not specify a salary or benefits package, so candidates should rely on the employer’s official recruitment information for employment terms.
Interested applicants should review all eligibility requirements and submit their applications through the official recruitment platform without waiting until the closing date.
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