Etihad Project Officer Job is a new career opportunity announced by Etihad Airways in Abu Dhabi, United Arab Emirates. The full-time, on-site position is part of the Contact Centre Business Improvement team and focuses on project coordination, knowledge management, operational improvement and stakeholder management.
The Project Officer will support initiatives involving technology, processes, people, policies, and external service providers. The position is particularly suited to professionals who have experience in contact centre operations, business improvement, knowledge management, process enhancement, or related operational environments.
The vacancy is a full-time, on-site opportunity in Abu Dhabi. Etihad is actively reviewing applications, and the job listing was reposted recently on LinkedIn. According to the vacancy, applicants should have a university degree and at least three years of relevant experience.
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Overview of the Project Officer Job
The Project Officer will work closely with the Manager Business Improvement and various teams across Etihad’s Contact Centre network. The position involves coordinating projects and ensuring that operational improvements are properly planned, implemented, monitored, and communicated.
The role combines project coordination with knowledge management and business improvement responsibilities. Therefore, the successful candidate is expected to be comfortable working with data, reviewing processes, coordinating stakeholders, and identifying opportunities to improve customer and employee experiences.
Job Details
- Job Title: Project Officer
- Company: Etihad Airways
- Department: Contact Centre Business Improvement
- Location: Abu Dhabi, UAE
- Employment Type: Full-time
- Work Arrangement: On-site
- Experience: At least 3 years
- Education: University graduate
- Application: Easy Apply / Etihad Careers
- Current Status: Actively reviewing applicants
Project Officer Responsibilities
The selected candidate will have a broad range of responsibilities covering business improvement, knowledge management, project coordination, reporting, and stakeholder engagement.
Key responsibilities include:
- Coordinating and monitoring Contact Centre projects and business improvement initiatives.
- Supporting projects related to technology, processes, people, policies, and vendors.
- Assisting with vendor manpower services and technology deployments.
- Working with internal and external stakeholders to monitor project progress.
- Reviewing requirements and maintaining effective stakeholder relationships.
- Communicating project developments and Knowledge Base updates.
- Creating and maintaining Knowledge Base articles and pre-written content.
- Ensuring content remains clear, accessible, accurate, and aligned with required style standards.
- Working with Operations, Quality, IT, and service providers to identify gaps in Knowledge Base content.
- Improving the accuracy and usability of operational information.
- Optimising Knowledge Base structures, records, content organisation, and search functions.
- Supporting monthly vendor Knowledge Assessments.
- Tracking assessment completion and maintaining relevant dashboards.
- Preparing reports and following up on outstanding actions.
- Reviewing Knowledge Base information for operational relevance and compliance.
- Documenting business and technical requirements.
- Using operational data and customer insights to identify potential improvements.
- Supporting training materials, reference documents, and SOPs.
- Managing projects while balancing priorities, expectations, risks, and deadlines.
- Applying sound judgement and influencing skills when working with different stakeholders.
Knowledge Management and Business Improvement
A major part of the Project Officer position involves managing and improving the information used by Contact Centre employees.
The successful candidate will help ensure that Knowledge Base content is organised, accurate, easy to find, and relevant to day-to-day operations. This can include reviewing existing information, identifying missing content, improving search functionality, and coordinating updates with the relevant teams.
The position also requires an understanding of how operational data and customer insights can support better business decisions. As a result, analytical thinking is an important part of the role.
Working With Different Teams
The Project Officer will collaborate with several internal functions, including Operations, Quality, and IT. The role also involves communication with external service providers and vendors.
This makes stakeholder coordination an important responsibility. The successful candidate should be able to understand requirements, communicate project updates clearly, follow up on actions, and help different teams work towards common operational goals.
The position also requires the ability to manage competing priorities. Since Contact Centre projects can involve multiple teams and delivery factors, the employee will need to balance project requirements, operational expectations, risks, and timelines.
Vendor and Project Coordination
Another important area of the role is vendor management support.
The Project Officer will assist with vendor manpower services, technology deployments, Knowledge Assessments, reporting, and follow-up activities. This requires strong organisation and communication skills.
The employee will also monitor project progress and help ensure that relevant stakeholders remain informed about developments.
Knowledge Base Responsibilities
The role has a strong focus on maintaining the Contact Centre Knowledge Base.
The Project Officer will be responsible for helping create and maintain articles and pre-written content. These materials need to be easy to understand and accessible to users.
The position also involves reviewing content to ensure it meets Etihad’s operational requirements and policies. Where gaps or inaccuracies are identified, the employee will work with relevant teams to make improvements.
The role can therefore suit candidates who have experience with documentation, content administration, SOPs, knowledge management systems, or operational information.
Analytical and Reporting Skills
Candidates applying for the Project Officer vacancy should have strong analytical thinking skills.
The position involves operational data, customer insights, dashboards, reporting, and Knowledge Assessments. The employee will use this information to understand performance and recommend improvements.
Strong attention to detail is therefore important, particularly when reviewing content, monitoring project progress, maintaining records, and preparing reports.
Education Qualification
Etihad states that applicants for the Project Officer position should be university graduates.
The vacancy does not specify a particular degree subject in the information provided. Therefore, applicants should review the official vacancy requirements before submitting an application.
Experience Required
The vacancy requires at least three years of experience in one of the following areas or a related operational environment:
- Airline Contact Centre operations
- Knowledge management
- Business improvement
- Related operational environments
In addition to experience, candidates should be familiar with operational initiatives, process improvements, content governance, and change implementation.
Experience working with internal teams and external service providers is also relevant to the position.
Skills Required
According to the vacancy, applicants should demonstrate a combination of analytical, operational, communication, and coordination skills.
Important skills include:
- Analytical thinking
- Project coordination
- Stakeholder management
- Communication skills
- Customer focus
- Self-management
- Process improvement
- Knowledge management
- Content governance
- Change implementation
- Reporting
- Consultation and influencing
- Microsoft Office proficiency
- Contact Centre systems knowledge
- Knowledge management tools
- Reporting applications
Candidates should also be comfortable working independently and managing multiple priorities.
Contact Centre Experience
The vacancy specifically highlights knowledge of Contact Centre operations, policies, processes, service delivery, and supporting technologies.
This means candidates with relevant Contact Centre experience may have an advantage when demonstrating their suitability for the position.
Applicants should highlight relevant experience in their CV, particularly where they have worked on operational improvements, documentation, customer service processes, systems, reporting, or cross-functional projects.
Salary and Benefits
The provided Etihad vacancy information does not mention a specific salary package or detailed employee benefits for the Project Officer position.
Applicants should therefore avoid relying on unofficial salary figures when evaluating the vacancy. Any compensation and employment benefits should be confirmed through the official Etihad recruitment process.
Job Location
The Project Officer position is based in Abu Dhabi, United Arab Emirates.
The vacancy is listed as an on-site, full-time position. Candidates should therefore be prepared to work from the designated Etihad workplace in Abu Dhabi.
Why Join Etihad Airways?
Etihad Airways describes itself as the UAE’s national airline and operates an international network from its Abu Dhabi hub.
The company says its workforce includes more than 12,000 employees representing more than 140 nationalities. Etihad also highlights its plans under its “Journey 2030” ambition, including expanding its fleet, network, and workforce.
For professionals interested in aviation, Contact Centre operations, business improvement, project coordination, and knowledge management, this position can provide exposure to several areas of a major international airline.
The role also offers the opportunity to work with Operations, Quality, Technology, Learning, and Vendor Management teams.
Career Growth Opportunities
The Project Officer position brings together several professional areas, including project management, business improvement, knowledge management, operational excellence, and stakeholder coordination.
This combination can provide valuable exposure for professionals looking to build experience in large-scale operational environments.
Working across multiple teams can also help employees develop broader knowledge of business processes, technology implementation, reporting, and continuous improvement.
Application Process
click the Apply Now Link Below :
Official Website
Important Recruitment Warning
Etihad Airways has included a recruitment fraud warning with the vacancy.
Applicants should be cautious of individuals or organisations claiming to represent Etihad and asking for money or sensitive information during recruitment. The company states that it will not ask candidates for payment during the recruitment process.
Candidates should use official Etihad recruitment channels and verify any communication before sharing personal or financial information.
Application Details for Etihad Project Officer Vacancy
The Etihad Project Officer vacancy is currently open in Abu Dhabi for professionals with relevant experience in Contact Centre operations, business improvement, knowledge management, or a related operational field.
Applicants should carefully review the requirements before submitting their application. The position requires a university degree and a minimum of three years of relevant professional experience.
Who Can Apply?
This opportunity may be suitable for candidates who have experience in areas such as:
- Contact Centre operations
- Business improvement
- Knowledge management
- Process improvement
- Operational project coordination
- Content governance
- Change implementation
- Service delivery
- Vendor coordination
- Reporting and data analysis
Candidates should also have experience working with different teams and external service providers.
Key Eligibility Requirements
According to the vacancy information, candidates should meet the following requirements:
- University graduate
- Minimum three years of relevant experience
- Strong analytical ability
- Good stakeholder coordination skills
- Customer-focused approach
- Strong self-management skills
- Experience supporting operational initiatives
- Knowledge of process improvement
- Experience with content governance and change implementation
- Understanding of Contact Centre operations and service delivery
- Familiarity with Contact Centre technologies
- Knowledge of reporting applications and Microsoft Office
- Strong communication, consultation, and influencing skills
What Will the Selected Candidate Do?
The successful candidate will support the Contact Centre Business Improvement team and work closely with the Manager Business Improvement.
The role involves coordinating projects, tracking progress, supporting technology deployments, reviewing operational requirements, and helping implement business improvements.
The employee will also work with Operations, Quality, IT, vendors, and other stakeholders to ensure that projects and operational changes are delivered effectively.
Knowledge Base Management
One of the important areas of this position is Knowledge Base management.
The Project Officer will help maintain articles and pre-written content used within the Contact Centre environment. The employee will review information, identify content gaps, improve organisation, and support better search and accessibility.
The position also involves checking whether Knowledge Base content remains relevant to business operations and aligned with Etihad policies and requirements.
Reporting and Assessments
The employee will also support monthly vendor Knowledge Assessments.
This includes:
- Coordinating assessments
- Tracking completion
- Updating dashboards
- Preparing reports
- Following up on pending activities
- Reviewing results
- Supporting improvements where required
These responsibilities make attention to detail and organisational skills particularly important.
Project Management Responsibilities
The Project Officer will be expected to manage multiple project-related tasks and priorities.
This includes balancing:
- Project requirements
- Operational needs
- Stakeholder expectations
- Risks
- Deadlines
- Business priorities
- Vendor requirements
The role requires independent judgement and flexibility while working with different internal and external stakeholders.
Working Environment
The position is based in Abu Dhabi and is listed as an on-site, full-time role.
The selected candidate will work within Etihad’s Contact Centre Business Improvement environment and collaborate with teams involved in operations, quality, technology, learning, and vendor management.
This provides exposure to different areas of airline operations and business transformation.
About Etihad Airways
Etihad Airways is the national airline of the United Arab Emirates and is headquartered in Abu Dhabi.
The airline began operations in 2003 and connects Abu Dhabi with destinations across the world. Etihad states that it has more than 12,000 employees representing more than 140 nationalities.
The airline is also pursuing its “Journey 2030” ambition, which includes plans to expand its fleet, network, and workforce.
Application Tips
Before applying, candidates can improve their application by ensuring that:
- Their CV clearly shows their university qualification.
- Relevant three-plus years of experience are easy to identify.
- Contact Centre or operational experience is clearly explained.
- Project coordination experience is highlighted.
- Knowledge management or documentation experience is included where applicable.
- Microsoft Office and relevant reporting tools are mentioned.
- Stakeholder coordination experience is clearly presented.
- Process improvement or change implementation experience is included.
- The CV is accurate and up to date.
- All information provided matches the candidate’s actual professional background.
Recruitment Fraud Alert
Applicants should be particularly careful about fraudulent recruitment messages.
Etihad states that it will not request payment during its recruitment process. Candidates should also be cautious about anyone claiming to represent the company and requesting bank details, money, or unnecessary personal information.
Applications should be made through official Etihad recruitment channels.
Important Points at a Glance
| Details | Information |
|---|---|
| Company | Etihad Airways |
| Position | Project Officer |
| Department | Contact Centre Business Improvement |
| Location | Abu Dhabi, UAE |
| Employment | Full-time |
| Work Type | On-site |
| Education | University graduate |
| Experience | Minimum 3 years |
| Main Areas | Projects, Business Improvement, Knowledge Management |
| Application | Etihad Careers / LinkedIn Easy Apply |
| Salary | Not specified in the vacancy |
| Deadline | Not specified in the provided information |
Frequently Asked Questions
What is the Project Officer job at Etihad?
It is a full-time Project Officer position within Etihad’s Contact Centre Business Improvement team in Abu Dhabi.
Where is the Etihad Project Officer vacancy located?
The position is based in Abu Dhabi, United Arab Emirates, and is listed as an on-site role.
What educational qualification is required?
The vacancy states that applicants should be university graduates.
How much experience is required?
Etihad states that candidates should have at least three years of experience in airline Contact Centre operations, knowledge management, business improvement, or a related operational environment.
Is the salary mentioned?
No specific salary is provided in the vacancy information supplied.
Can candidates from outside the UAE apply?
The provided vacancy does not state a nationality restriction. Interested candidates should review the official application requirements and eligibility conditions before applying.
Where can I apply?
Candidates can apply through Etihad’s official careers website or the Easy Apply option shown with the LinkedIn vacancy.
Is this a remote job?
No. The vacancy is specifically listed as an on-site position in Abu Dhabi.
Final Reminder
The Etihad Project Officer vacancy could be relevant for experienced professionals seeking opportunities in airline operations, Contact Centre business improvement, project coordination, and knowledge management.
Candidates who meet the university graduate and three-year experience requirements should carefully review the complete vacancy and submit their application through the official Etihad recruitment channel.
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