Emirates-dnata Careers are currently attracting job seekers with a new opportunity for a Travel Consultant position at dnata Global Contact Centres in Dubai, United Arab Emirates. The full-time role is suitable for candidates who have experience in areas such as travel, reservations, ticketing, sales or customer service.
The position involves assisting customers with their travel requirements through multiple communication channels. Selected candidates may handle flight reservations, ticket purchases, booking changes and general travel-related enquiries. The role also includes a sales component, with Travel Consultants expected to understand customer needs and recommend suitable travel products and additional services.
dnata is part of The Emirates Group, a major aviation and travel organisation headquartered in Dubai. The Group operates across a wide range of aviation, travel and related business activities and has a workforce representing more than 160 nationalities.
For candidates interested in building a career in the aviation and travel sector, this vacancy provides an opportunity to work within dnata’s Global Contact Centre operation in Dubai.
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Emirates-dnata Careers: Job Overview
The current opening is for a Travel Consultant – dnata Global Contact Centres. The position is offered on a full-time basis and is based in Dubai.
Key Job Details
- Job Title: Travel Consultant – dnata Global Contact Centres
- Employer: dnata Global Contact Centres
- Location: Dubai, United Arab Emirates
- Job Type: Full-time
- Application Deadline: 18 October 2026
- Job Reference: 26468
About dnata and The Emirates Group
dnata is part of The Emirates Group and operates in the aviation and travel services sector. The Emirates Group brings together businesses covering airline operations, airport services, travel and other related activities.
The Group includes Emirates, one of the world’s major international airlines, and dnata, an international air services provider. Its large and diverse workforce operates across different markets and professional areas.
Through its careers platform, The Emirates Group provides access to vacancies across various departments and business units. Applicants can review available positions and identify opportunities that match their professional background and interests.
About the Travel Consultant Position
The Travel Consultant role focuses on customer service, travel reservations and sales support. The selected candidates will interact with customers who need assistance with flights, bookings and other travel arrangements.
An important part of the position is understanding what each customer requires and providing suitable travel solutions. Consultants may also recommend additional products and services where appropriate.
Because the role involves communication with customers through different channels, candidates should be comfortable handling enquiries professionally and providing clear information.
Main Responsibilities
The Travel Consultant will be responsible for a range of customer-facing and travel-related duties.
Key responsibilities include:
- Handling customer enquiries through telephone, email, WhatsApp and face-to-face retail channels.
- Assisting customers with flight reservations and ticketing.
- Processing changes to existing bookings.
- Providing accurate information about travel arrangements and destinations.
- Understanding customer requirements and suggesting suitable travel options.
- Promoting relevant travel products and additional services.
- Supporting loyalty programme-related enquiries.
- Identifying opportunities to increase sales through upgrades and other travel products.
- Providing information about tours, excursions and holiday-related services.
- Advising travellers about passport, visa, health and insurance requirements.
- Providing information about check-in locations, timings and travel procedures.
- Assisting customers when flights or other travel arrangements are disrupted.
- Handling customer concerns and working towards efficient resolutions.
- Maintaining professional relationships with customers and travel suppliers.
- Keeping up to date with relevant travel information and services.
Customer Service and Sales Responsibilities
The vacancy combines customer service with sales responsibilities. Therefore, the role is not limited to answering enquiries or processing reservations.
Travel Consultants are expected to understand customer preferences and identify appropriate travel solutions. Where relevant, they may also recommend upgrades, tours, excursions, holiday experiences and other additional services.
This combination makes communication and customer-handling skills important aspects of the position.
Job Location
The Travel Consultant vacancy is based in Dubai, United Arab Emirates.
The position is part of dnata Global Contact Centres and is offered as a full-time employment opportunity.
Application Deadline
Candidates interested in the Travel Consultant position should submit their applications before the stated closing date.
Application deadline: 18 October 2026
Applicants should review the vacancy details and application requirements carefully before submitting their application.
Important Information for Applicants
Before applying, candidates should carefully review the job description and ensure that the information provided in their application accurately represents their qualifications and professional background.
Since the position involves customer interaction, travel arrangements, reservations and sales, applicants should pay particular attention to the experience and skills requested in the official vacancy details.
Candidates should also check the application deadline and complete their submission before 18 October 2026.
Emirates-dnata Careers: Candidate Profile and Requirements
Who Can Apply?
The Emirates-dnata Careers Travel Consultant vacancy is particularly relevant to candidates with a background in travel, reservations, ticketing, sales or customer service. The role requires regular interaction with customers, so applicants should be comfortable communicating clearly and handling different types of travel-related enquiries.
Candidates should review the official vacancy information carefully to determine whether their qualifications and experience match the requirements before applying.
Relevant Experience
Experience in the following areas can be relevant to this Travel Consultant position:
- Travel and tourism
- Airline reservations
- Ticketing
- Customer service
- Sales
- Travel consultancy
- Contact centre operations
- Handling customer enquiries
- Booking management
The role requires candidates to assist customers with reservations, ticketing, booking modifications and travel-related information.
Communication and Customer Service
Strong customer communication is an important part of the position. Travel Consultants may interact with customers through telephone, email, WhatsApp and face-to-face retail channels.
Candidates should therefore be able to understand customer requirements, provide clear information and respond professionally to questions or concerns. The ability to maintain a positive customer experience is also important when dealing with changes or disruptions to travel arrangements.
Sales Skills
The Travel Consultant role also includes sales-related responsibilities. Employees may need to identify suitable opportunities to recommend additional travel products and services based on customer requirements.
These can include:
- Travel upgrades
- Tours and excursions
- Holiday experiences
- Additional travel services
- Loyalty programmes
- Other relevant travel products
Candidates who are comfortable identifying customer needs and suggesting suitable options may find this aspect of the role particularly relevant.
Travel Knowledge
The position involves providing customers with information related to their journeys. Travel Consultants may advise customers about matters such as passport and visa requirements, health requirements, insurance and check-in arrangements.
Keeping information accurate and up to date is therefore an important part of providing reliable customer support.
Career Opportunity in Dubai
Working with dnata Global Contact Centres can provide candidates with exposure to the aviation and travel services sector. The role combines customer service, travel reservations and sales, giving employees the opportunity to work across several aspects of the travel-service process.
For job seekers looking for opportunities in Dubai’s aviation and travel industry, the vacancy is worth reviewing based on their individual qualifications and experience.
Application Process
Interested candidates should apply through the official Emirates Group careers application system. The application should be completed with accurate personal, educational and professional information.
Position: Travel Consultant – dnata Global Contact Centres
Location: Dubai, UAE
Employment: Full-time
Closing Date: 18 October 2026
Candidates should submit their applications before the deadline and check the official vacancy page for the latest application instructions.
Official Apply Link
Interested applicants can proceed through the official application link provided for the vacancy:
Emirates-dnata Careers: What Applicants Should Know
Check the Vacancy Details Before Applying
Candidates interested in the Emirates-dnata Careers Travel Consultant vacancy should carefully review the official job information before submitting an application. The position involves customer service, travel reservations, ticketing, sales and communication across different channels.
Applicants should ensure that the details entered in the application are accurate and match their actual qualifications and professional background.
Why Consider a dnata Career?
dnata operates as part of The Emirates Group and has business activities across the aviation and travel services sector. The organisation works with customers and travel-related services in an international environment.
For candidates interested in aviation, travel, customer service or travel sales, a Travel Consultant position can provide exposure to several areas of the industry.
Key Points at a Glance
- Company: dnata Global Contact Centres
- Position: Travel Consultant
- Location: Dubai, UAE
- Job Type: Full-time
- Industry: Aviation and Travel Services
- Application Deadline: 18 October 2026
- Job Reference: 26468
Final Reminder
The Emirates-dnata Careers Travel Consultant vacancy is open in Dubai with an application deadline of 18 October 2026. Candidates with relevant travel, reservations, ticketing, sales or customer-service backgrounds can review the official vacancy details and apply through the designated application portal.
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