A new Customer Service Representative job in Dubai is available for UAE nationals with relevant customer service experience. Kinetic Business Solutions is recruiting on behalf of a leading medical device company for a Customer Service Representative position at its Dubai office. The role focuses on customer orders, shipments, invoices, product availability, after-sales support and coordination with internal departments.
The vacancy is specifically open to UAE nationals due to nationalization requirements. Candidates applying for the position are expected to meet the educational, professional and technical requirements mentioned by the employer. Applicants should also be available to attend a face-to-face interview in Dubai.
For professionals with experience in customer service, order management, logistics or after-sales support, this vacancy provides an opportunity to work within the medical device sector. The position also requires familiarity with commonly used business applications, including SAP, Microsoft Excel, PowerPoint and Outlook.
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Customer Service Representative Job in Dubai
The Customer Service Representative will be responsible for managing customer-related activities and supporting smooth order and delivery processes. The position involves regular coordination with customers, logistics teams, sales teams, finance-related departments and other internal functions.
The selected candidate will handle customer requirements from order processing through delivery and after-sales support. Maintaining accurate records and ensuring timely communication will also form an important part of the role.
According to the job posting, applicants should carefully review all requirements before applying. Kinetic Business Solutions states that applications are checked and suitable candidates will be contacted within five working days.
Job Overview
Position: Customer Service Representative
Location: Dubai, United Arab Emirates
Industry: Medical Devices
Employment Requirement: UAE Nationals only
Experience: 2–3 years in Customer Service
Education: Bachelor’s degree in Business or a related field
Interview: Face-to-face interview in Dubai
Recruitment Company: Kinetic Business Solutions
The vacancy is aimed at candidates who already have professional experience in customer service and can manage multiple customer and operational requirements.
Customer Service Representative Responsibilities
The role includes several activities related to customer orders, deliveries, billing and after-sales service.
Key responsibilities mentioned in the vacancy include:
- Managing customer orders and monitoring their progress.
- Coordinating shipments with logistics teams.
- Following up on delivery requirements.
- Handling invoices, pricing and product availability.
- Responding to customer questions and providing timely follow-up.
- Supporting customers with returns and replacements.
- Handling spare parts and customer claims.
- Coordinating customer account and setup-related matters.
- Working with internal teams on billing and logistics issues.
- Supporting sales activities and customer events.
- Processing returns along with credit and debit notes.
- Monitoring blocked customer accounts.
- Coordinating with Credit Control when account issues affect shipments.
- Maintaining accurate customer information and reports.
Because the position combines customer service with order and logistics coordination, applicants should be comfortable communicating with different departments and following up on operational matters.
Educational Qualification
Candidates applying for the Customer Service Representative job in Dubai must have a Bachelor’s degree in Business or a related field.
The educational qualification is listed as one of the requirements by the job poster. Applicants should ensure that their academic background meets this condition before submitting an application.
Experience Required
The employer is looking for candidates with 2–3 years of experience in Customer Service.
Experience related to order management, logistics or after-sales support is also required. This means applicants should have practical exposure to customer-facing operations and related business processes.
Candidates with experience handling customer orders, coordinating deliveries, resolving service queries or supporting post-sales requirements may find that their previous responsibilities align with the position.
Skills and Technical Knowledge
The role requires strong communication and customer service abilities. Since the position involves regular coordination with customers and internal teams, clear communication and timely follow-up are important.
The job posting also specifically mentions knowledge of:
- SAP
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
In addition, experience with customer orders, logistics processes and after-sales activities is required.
UAE Nationals Only
One of the most important points applicants should note is that this vacancy is open to UAE nationals only.
Kinetic Business Solutions has stated that the requirement is connected to nationalization. Therefore, candidates should check their eligibility under this condition before applying.
The position is based in Dubai, and applicants are expected to be available for a face-to-face interview at the stated location.
Application and Interview Information
Applicants should carefully review the complete requirements before applying. The recruitment company has stated that applications are reviewed and suitable candidates will be contacted within five working days.
Candidates who do not receive contact within that period should consider their application unsuccessful for this particular opportunity.
The face-to-face interview requirement is also important. Applicants should therefore be prepared to attend an interview in Dubai if shortlisted.
Important Points for Applicants
Before applying for this Customer Service Representative vacancy, candidates should check the following requirements:
- UAE nationality is required.
- A Bachelor’s degree in Business or a related field is required.
- Candidates should have 2–3 years of Customer Service experience.
- Experience in order management, logistics or after-sales support is required.
- Knowledge of SAP is expected.
- Knowledge of Excel, PowerPoint and Outlook is required.
- Applicants should be available for a face-to-face interview in Dubai.
- Applications are reviewed based on the requirements mentioned in the vacancy.
Candidates should make sure their CV clearly presents relevant customer service experience, educational qualifications and knowledge of the required software before submitting an application.
About Kinetic Business Solutions
Kinetic Business Solutions is a recruitment company providing staffing and recruitment services across several markets, including the Middle East, UK, Turkey and Africa.
The company works across sectors including life sciences, pharmaceuticals, biotechnology, medical devices, diagnostics, consumer health, manufacturing, engineering, energy, technology, financial services, supply chain and corporate services.
Its recruitment services include contingent and retained recruitment, recruitment process outsourcing, nationalization-related recruitment support, market-entry recruitment, market mapping and talent intelligence, as well as outplacement and career transition services.
For this vacancy, Kinetic Business Solutions is recruiting for a leading medical device company in Dubai.
Who Can Apply?
This opportunity is intended for candidates who meet all the conditions specified by the employer. In particular, applicants must be UAE nationals and should have the required bachelor’s degree and customer service experience.
The position may be relevant to professionals who have previously worked with customer orders, shipment coordination, invoices, logistics, returns, claims or after-sales support.
Candidates should also be comfortable using SAP and Microsoft Office applications as part of their regular work.
Customer Service Jobs in Dubai
Dubai continues to offer opportunities across customer service, sales support, administration, logistics and other business functions. However, applicants should always check individual vacancy requirements because eligibility conditions can vary significantly between employers.
For this particular role, nationality, education, experience and technical skills are clearly specified. Therefore, candidates should verify each requirement before submitting their application.
Customer Service Representative Job in Dubai – Part 2
Application Process
Candidates interested in this Customer Service Representative job in Dubai should first ensure that they meet all the eligibility requirements mentioned in the vacancy. The position is specifically open to UAE nationals and requires a Bachelor’s degree in Business or a related field.
Applicants should also have 2–3 years of customer service experience, along with relevant exposure to order management, logistics or after-sales support.
The application should clearly present the candidate’s relevant professional experience, educational qualification and technical skills. Experience with SAP, Excel, PowerPoint and Outlook should also be mentioned where applicable.
How to Apply
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Selection Process
The available job information indicates that shortlisted candidates should be available for a face-to-face interview in Dubai.
The recruitment company has also stated that it reviews applications and contacts candidates who meet the requirements. Candidates who are not contacted within five working days should consider their application unsuccessful on this occasion.
No further details about additional interview rounds, assessments or the final selection process have been provided in the vacancy information.
Salary and Benefits
The job advertisement does not specify a salary package or employee benefits for this Customer Service Representative position.
Applicants should therefore avoid relying on unofficial salary figures or benefit information when considering the vacancy. Any compensation or benefits should be confirmed directly through the employer or recruitment process.
Job Location
The position is based at the company’s Dubai office in the United Arab Emirates.
Applicants must also be available for a face-to-face interview at the location mentioned in the job advertisement.
Important Instructions for Applicants
Before applying, candidates should pay attention to the following points:
- The position is open to UAE nationals only.
- A Bachelor’s degree in Business or a related field is required.
- Candidates need 2–3 years of Customer Service experience.
- Experience in order management, logistics or after-sales support is required.
- SAP knowledge is expected.
- Knowledge of Excel, PowerPoint and Outlook is required.
- Candidates should be available for a face-to-face interview in Dubai.
- The recruitment team will contact suitable candidates within five working days.
- Candidates who do not receive a response within that period should consider the application unsuccessful.
What Candidates Should Highlight in Their CV
Applicants can make their relevant experience easier to identify by clearly presenting customer service responsibilities in their CV.
Relevant areas may include:
- Customer order processing
- Shipment coordination
- Invoice and pricing support
- Product availability checks
- Customer query resolution
- Returns and replacements
- After-sales service
- Claims handling
- Logistics coordination
- Credit and debit note processing
- Customer account management
- SAP and Microsoft Office knowledge
Only skills and experience that the candidate genuinely possesses should be included in the CV.
About the Recruitment Company
Kinetic Business Solutions provides recruitment services across the Middle East, UK, Turkey and Africa. The company works with organisations across areas including life sciences, medical devices, pharmaceuticals, diagnostics, manufacturing, technology, financial services and supply chain.
Its services include permanent recruitment, executive hiring, recruitment process outsourcing, nationalization-related recruitment support, market mapping and talent intelligence.
For this vacancy, Kinetic Business Solutions is recruiting for a medical device company operating in Dubai.
Official Website
Candidates can visit the official website of Kinetic Business Solutions to learn more about the recruitment company, its services and available opportunities.
Kinetic Business Solutions Official Website
Application Link
The vacancy was published through Kinetic Business Solutions’ recruitment channels. Applicants should use the relevant official vacancy/application route provided by the recruiter and verify the requirements before submitting their details.
Frequently Asked Questions
Who can apply for this Customer Service Representative job in Dubai?
The vacancy is open to UAE nationals only, according to the job advertisement.
What educational qualification is required?
Applicants need a Bachelor’s degree in Business or a related field.
How much experience is required?
The employer is seeking candidates with 2–3 years of Customer Service experience.
Is logistics experience required?
Experience with order management, logistics or after-sales support is required for the position.
Which software skills are required?
The vacancy mentions SAP, Microsoft Excel, PowerPoint and Outlook.
Where is the job located?
The position is based in Dubai, United Arab Emirates.
Is a face-to-face interview required?
Yes. Applicants should be available for a face-to-face interview in Dubai.
When will shortlisted candidates be contacted?
Kinetic Business Solutions states that suitable candidates will be contacted within five working days.
Final Reminder
This Customer Service Representative job in Dubai has specific eligibility requirements, particularly regarding UAE nationality, education and professional experience. Candidates should review these conditions carefully before applying.
The vacancy does not provide information about salary, employee benefits or an application deadline. Applicants should therefore rely on the official recruitment information for any updates regarding the position.
For the latest recruitment information and company details, candidates can visit the official Kinetic Business Solutions website.
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