Abu Dhabi, UAE: Etihad Airways, the national airline of the United Arab Emirates, continues to offer career opportunities across a wide range of aviation, airport, engineering, corporate and customer-facing functions.
For professionals looking to build a career in the UAE aviation sector, Etihad’s official careers platform provides opportunities across teams including Cabin Crew, Pilots, Engineering & Operations, Corporate functions and UAE National programmes.
Etihad says its employees work in a diverse international environment, with opportunities for professional development, international exposure, training and learning alongside aviation industry professionals.
About the job
Job Description
Synopsis
Part of a 24/7 Cargo Operations Center that provides live monitoring of shipments focused on high yield products and special loads, service recovery of every irregularity and proactive communication with affected customers. On a shift basis, they will monitor different dashboards and KPls based on defined performance requirements in relation to OTP, Cargo IQ standards, SLAs, FAP, etc. They must ensure safe, secure and on time delivery of all high-profile shipments on key routes flights, by close coordination with relevant stakeholders all across HUB and Network.
Provide 1st level of investigation on reported service failures and delays, arranging efficient recovery Work independently and be able to assess the financial impact of service recovery alternatives, as well as evaluate solutions to best deliver customer satisfaction. Comply with Etihad communication standards and represent the company values towards external and internal customers. Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks associated with assigned tasks, through effective evaluation and decision-making based on conditions, hazards and threats. Escalate medium or higher-level risks to appropriate management level personnel.
Monitor and track Special loads and Products via different platforms and system support to ensure they are processed on time as per SLA Communicate with different stakeholders for any identified gaps or delay in processing cargo via different cargo milestone for immediate attention to prevent it from failing Act swiftly and communicate proactively with customers and internal parties about any change in bookings and address root causes on relevant deviations, seeking continuous process improvements.Engage relevant stakeholders in constructive and effective problem resolution, avoiding unnecessary costs and delays in Cargo Delivery Real time monitoring of all Irregularities with dedicated attention to special products and high value customers.Support the Commercial Products and Hub Quality Team by taking full responsibility of the end-to-end shipment process monitoring.
Qualifications
Educated to at least high school level, preferably diploma level in logistics, operations management or related discipline; with acquired specialization in cargo handling operations,. At least three years of cargo operations and/or cargo customer experience. Coad understanding of computer airfreight specifications In depth knowledge of industry standards and Legal Regulations Industry training in DC/AVI/ Cargo Operations/Security/Customer Service Fully conversant with cargo handling processes, procedures and regulatory compliance expectations.
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🌍 Why Consider a Career with Etihad?
Working for Etihad can provide exposure to one of the world’s most international industries.
Employees can potentially benefit from:
International work environment: Etihad brings together employees from different countries and professional backgrounds.
Training and development: The airline promotes learning and career development across its teams.
Aviation experience: Employees can gain experience working within a major international airline.
Career progression: Etihad provides opportunities across different departments and professional levels.
Abu Dhabi location: Employees work from the UAE capital and its major international aviation hub.
📋 Who Can Apply?
Eligibility depends on the specific position.
Candidates should review the requirements listed in each official vacancy before submitting an application. Depending on the role, employers may look for relevant academic qualifications, professional experience, technical certifications, language skills or aviation-specific training.
For cabin crew positions, applicants should review Etihad’s current requirements carefully before applying.
For pilots and technical positions, candidates should ensure that their licences, qualifications and experience meet the requirements stated in the vacancy.
📝 How to Apply for Etihad Airways Jobs
Applicants should use the official Etihad Airways careers website when applying for vacancies.
Etihad’s recruitment platform allows candidates to browse available positions, search by location and submit applications. The airline also provides a talent-community option for candidates who want to stay connected with future opportunities.
Official Etihad Careers: Etihad Airways Careers – Explore Current Opportunities
Candidates should avoid paying anyone who claims to guarantee an Etihad job. Recruitment applications should be submitted through Etihad’s official recruitment channels.
🔎 Stay Updated on New Vacancies
Etihad’s vacancies can change regularly as the airline expands its operations and recruits for different departments.
Job seekers are therefore advised to check the official careers portal regularly rather than relying on old vacancy advertisements circulating on social media.
Etihad also encourages candidates to join its Talent Community, allowing them to stay connected with future career opportunities and recruitment updates.
Final Note
Etihad Airways remains one of the major aviation employers in the UAE, offering career opportunities ranging from cabin crew and pilots to engineering, airport operations and corporate positions.
For anyone planning to apply, the most important step is to check the latest official vacancy, eligibility requirements, location and closing date before submitting an application.
Disclaimer: This article is for informational purposes. Job availability, eligibility requirements and recruitment dates can change. Applicants should verify all vacancy information through Etihad Airways’ official careers website before applying.
