Malabar Gold & Diamonds, the flagship jewellery company of the Malabar Group, has announced multiple career opportunities in the United Arab Emirates for candidates seeking jobs in the jewellery retail and customer service sector.malabar gold jobs
The latest openings include positions for Customer Relation Executive and Retail Sales Executive across several jewellery stores in the UAE. These vacancies are particularly suited to candidates with experience in retail sales, customer service, jewellery sales and store operations.
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Established in 1993, Malabar Gold & Diamonds has grown into a major international jewellery retailer. According to the company information provided for the vacancies, the business has an annual turnover of approximately US$9.46 billion and operates a large retail network across several countries.
The company currently has more than 445 showrooms across 14 countries, supported by offices, design centres, wholesale operations and manufacturing facilities in India, the Middle East, the Far East, the United States, the United Kingdom, Canada, Australia and New Zealand.
1. Customer Relation Executive
Subtitle: Customer-facing jewellery retail role for graduates with 2–3 years of experience
Malabar Gold & Diamonds is seeking Customer Relation Executives for multiple locations across the United Arab Emirates. The role is focused on providing high-quality customer service, assisting customers with jewellery selections, maintaining customer relationships and supporting the overall sales process.
The Customer Relation Executive will serve as one of the key points of contact between the jewellery store and its customers. The position requires candidates who can communicate professionally with customers, understand their requirements and provide personalised assistance throughout their shopping experience.
Job Responsibilities
The Customer Relation Executive will be responsible for greeting and welcoming customers when they visit the jewellery store. Candidates are expected to create a friendly, professional and comfortable environment for customers.
The position involves assisting customers in selecting jewellery by providing detailed information about products, explaining product features and benefits, and recommending suitable jewellery based on individual preferences and requirements.
Building long-term customer relationships is another important part of the role. Employees will be expected to provide personalised attention and maintain a high standard of customer service.
The Customer Relation Executive will also handle customer enquiries, concerns and complaints. Issues should be addressed promptly and professionally, with a focus on providing appropriate solutions and maintaining customer satisfaction.
Jewellery Product Knowledge
Employees in this position are expected to develop detailed knowledge of the jewellery collections available at the store.
This includes understanding different jewellery materials, gemstones, designs, styles and current jewellery trends. Strong product knowledge will help employees answer customer questions and make suitable recommendations.
The role may also involve assisting customers with jewellery fittings and adjustments to ensure that products provide a comfortable and appropriate fit.
Candidates will need to understand the importance of accurate product information when dealing with customers and supporting purchasing decisions.
Sales Transaction Support
Customer Relation Executives will assist with sales transactions and are expected to ensure that transactions are completed accurately and efficiently.
The position may involve handling cash payments, processing credit card transactions and issuing receipts according to company procedures.
Employees must follow all relevant company policies and procedures while handling customer payments and sales documentation.
Store Presentation and Merchandise
Maintaining an attractive and organised store environment is also part of the position.
The Customer Relation Executive will assist in maintaining merchandise displays and jewellery showcases. Employees may work with the visual merchandising team to create appealing product displays and window showcases.
Proper presentation of jewellery products is important in helping customers explore collections and supporting the store’s overall retail environment.
Sales Targets and Teamwork
The successful candidate will work closely with the sales team to support individual and store-level sales targets.
Employees are expected to contribute to the achievement of sales objectives while maintaining a strong focus on customer satisfaction.
The role also requires effective teamwork and communication with colleagues across different functions of the store.
Inventory Assistance
The Customer Relation Executive may also assist with inventory-related activities.
Responsibilities include keeping track of inventory levels and supporting stock management activities such as restocking and reordering jewellery items.
Employees should remain aware of product availability so that they can provide accurate information to customers.
Training and Product Development
Malabar Gold & Diamonds expects employees to participate in regular training programmes designed to improve product knowledge, customer service and sales techniques.
Employees are also expected to remain updated about industry trends, new jewellery collections and competitor offerings.
Continuous learning can help employees improve their ability to understand customer requirements and provide appropriate product recommendations.
Jewellery Care and After-Sales Service
The Customer Relation Executive will also provide customers with information about jewellery care, maintenance and cleaning techniques.
Employees should be familiar with the company’s policies, warranties and after-sales services so that customers can receive accurate information even after completing a purchase.
Follow-up activities may also be required to maintain customer satisfaction and develop long-term customer relationships.
CRM and Customer Records
The role includes using CRM software and customer databases to maintain accurate customer records.
Employees may need to record customer preferences, update customer information and track relevant interactions.
Proper customer record management can support future communication and personalised customer service.
Marketing Support
Customer Relation Executives may collaborate with marketing and advertising teams to support promotional activities.
This can include helping promote sales events, new jewellery collections and special offers.
Employees may also participate in team meetings and provide feedback or suggestions aimed at improving customer experiences.
Security and Company Policies
As jewellery retail involves high-value products, employees must follow all company security procedures and operational policies.
The successful candidate will be expected to follow ethical business practices and comply with company rules and procedures at all times.
Customer Relation Executive – Eligibility
Educational Qualification: Graduation
Age: 20–26 years
Experience: 2–3 years
Functional Area: Retail Sale
Country: United Arab Emirates
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2. Retail Sales Executive
Subtitle: Jewellery retail sales opportunities for candidates with 2–3 years of experience
Malabar Gold & Diamonds is also hiring Retail Sales Executives for selected jewellery stores across the UAE.
The Retail Sales Executive role is focused primarily on customer engagement, jewellery sales, achieving sales targets, maintaining stock records and ensuring that jewellery products are properly displayed and secured.
Candidates applying for this position should be comfortable working directly with customers and supporting them throughout the jewellery purchasing process.
Customer Engagement
The Retail Sales Executive will receive customers at the store and interact with them to understand their specific requirements.
Employees are expected to identify customer preferences and introduce suitable jewellery products based on their needs.
The role requires effective communication skills because the employee will be responsible for explaining available products and helping customers make informed purchasing decisions.
Product Presentation
Retail Sales Executives will introduce customers to the company’s various jewellery products and facilitate their buying decisions.
Employees should have sufficient product knowledge to explain the available options and answer customer questions.
A professional approach to customer interaction is important for building trust and encouraging repeat business.
Sales Transactions
The Retail Sales Executive will prepare estimates for the products selected by customers and assist in completing sales transactions.
Accuracy is important when preparing product estimates and processing customer purchases.
Employees must follow the company’s established procedures while completing sales and related documentation.
Achieving Sales Targets
One of the key responsibilities of the Retail Sales Executive is achieving the sales targets assigned to the relevant category or section.
Employees will work towards achieving category-wise sales targets while maintaining customer service standards.
The position requires candidates who are comfortable working in a target-oriented retail environment.
Stock Management
Retail Sales Executives will be responsible for monitoring stock in their allocated section.
This includes counting and maintaining records of opening and closing stock on a daily basis.
Employees must monitor product availability and ensure that adequate stock is available to meet customer requirements.
Reordering and Stock Replenishment
When jewellery items are sold, the Retail Sales Executive will report the sold stock to the sales manager.
This helps the store arrange timely replenishment of products.
Employees will also monitor stock levels and communicate with supervisors when additional products are required.
Dead Stock Monitoring
The position also involves monitoring dead stock and coordinating with the store manager to help minimise slow-moving inventory.
Employees are expected to identify products that are not moving as expected and communicate relevant information to management.
Jewellery Display
Retail Sales Executives will be responsible for maintaining proper and attractive product displays at the assigned counter.
Products must be displayed appropriately while maintaining the required hygiene and presentation standards.
An organised and visually appealing jewellery counter can help customers explore the available products more easily.
Jewellery Security
Because the position involves handling high-value jewellery, maintaining product security is an important responsibility.
At the end of the working day, employees will transfer stock to the designated locker according to company procedures.
They must also ensure that jewellery displayed to customers remains secure.
Any potential theft or security concern should be communicated immediately to the appropriate supervisor.
Customer Complaints and Solutions
Retail Sales Executives are expected to understand customer queries and complaints and provide appropriate solutions.
Employees should handle customer concerns professionally and escalate issues to supervisors when required.
The objective is to maintain customer satisfaction while following the company’s policies and procedures.
Marketing and Exhibition Support
The Retail Sales Executive may provide support to the marketing team during potential customer visits, promotional activities and exhibitions.
Employees may also help identify potential customers and refer them to the store.
This provides an opportunity to contribute to customer acquisition and store-level sales activities.
Customer Relationship Building
Developing relationships with customers is an important part of the position.
Employees are expected to maintain professional relationships with customers and identify potential opportunities for future sales.
The role requires strong interpersonal and communication skills to build a positive customer experience.
Competitor and Market Awareness
Retail Sales Executives may also develop and maintain professional networks with competitors to understand industry practices and learn from leading retail processes.
The information gained from market awareness can support improvements in store-level processes and customer service.
Employees are also expected to follow cost-saving practices implemented by the store.
Retail Sales Executive – Eligibility
Educational Qualification: Not specifically mentioned in the provided vacancy details
Age: 22 years
Experience: 2–3 years
Functional Area: Retail Sale
Country: United Arab Emirates
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Skills Required for UAE Jewellery Retail Jobs
Candidates applying for these positions can benefit from strong customer service and communication skills.
Important skills for these roles include:
- Customer relationship management
- Jewellery product knowledge
- Retail sales skills
- Customer service
- Communication and interpersonal skills
- Sales target management
- Product presentation
- Inventory management
- Complaint handling
- Cash and transaction handling
- Customer follow-up
- Teamwork
- Market awareness
- CRM software knowledge
- Store security awareness
- Visual merchandising awareness
Candidates should also be comfortable working in a customer-facing retail environment and handling responsibilities related to high-value jewellery products.
Career Opportunities with Malabar Gold & Diamonds
Malabar Gold & Diamonds has developed an extensive international retail network since its establishment in 1993. The company’s operations extend beyond jewellery retail and include manufacturing, wholesale operations, design centres and offices across multiple international markets.
For professionals with experience in jewellery sales, retail operations and customer relations, the UAE vacancies provide opportunities to work within an established international jewellery business.
The Customer Relation Executive position focuses strongly on customer service, relationship building, product knowledge and store support, while the Retail Sales Executive position places greater emphasis on sales targets, stock management, customer engagement and retail operations.
Candidates should carefully review the specific requirements and location of each vacancy before applying.
How to Apply
Interested candidates can apply through the official Malabar Gold & Diamonds careers/recruitment platform and search for the relevant position by job title and UAE location.
Applicants should ensure that their CV contains accurate information about their educational qualifications, retail experience, customer service background and relevant skills.
Candidates should also verify the vacancy details, eligibility criteria and application requirements before submitting their application.
Company: Malabar Gold & Diamonds
Industry: Jewellery / Retail
Country: United Arab Emirates
Job Categories: Customer Relations / Retail Sales
Experience: Generally 2–3 years for the listed positions
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