Fakeeh University Hospital in Dubai has announced an IT Support job in Dubai for candidates with relevant experience in IT support and healthcare information systems. The full-time, on-site position is based in Dubai and focuses on providing first-level technical assistance to employees across the hospital and its clinics.
The role involves handling IT incidents, service requests and technical queries while ensuring that technology-related issues are addressed with minimum disruption to hospital operations. The selected candidate will support end users with hardware, software, operating systems, networks, peripherals and standard business applications.
In addition, the position includes support for healthcare technology systems such as HIS, EMR and PACS. Candidates with experience in hospital IT environments may therefore find this opportunity particularly relevant.
According to the vacancy details, applicants should have a bachelor’s degree in IT, Computer Science, Health Informatics or a related field. The employer is also looking for candidates with 3–5 years of experience in IT support and HIS administration, preferably within a hospital environment.
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IT Support Job Overview
The IT Support vacancy in Dubai is a full-time, on-site position at Fakeeh University Hospital. The role is centred on first-level IT support and involves direct interaction with users across different departments and clinics.
The IT Support professional will serve as an initial point of contact when employees face technical problems or require IT assistance. Requests must be recorded and managed through the organisation’s IT ticketing system.
Key Job Details
- Position: IT Support
- Company: Fakeeh University Hospital
- Location: Dubai, United Arab Emirates
- Work Type: Full-time
- Work Arrangement: On-site
- Education: Bachelor’s degree in IT, Computer Science, Health Informatics or related field
- Experience: 3–5 years in IT support and HIS administration
- Preferred Environment: Hospital or healthcare sector
- Support Area: IT service desk, end-user and healthcare application support
About Fakeeh University Hospital
Fakeeh University Hospital is a healthcare institution in Dubai that combines healthcare services with technology and academic strengths. The hospital follows an integrated healthcare model and focuses on delivering patient-centred services.
The hospital serves residents of Dubai Silicon Oasis and surrounding areas. Its services include secondary and tertiary medical care, supported by comprehensive diagnostic facilities.
According to the information provided by the employer, the hospital has a capacity of 700,000 patients per year, with an estimated 40,000 admissions and 20,000 surgical operations.
IT Support Job Responsibilities
The IT Support professional will handle a broad range of technical support activities. The position requires both troubleshooting ability and strong communication skills because the employee will interact directly with end users across the organisation.
First-Level IT Support
The employee will act as the first point of contact for IT incidents, service requests and technical questions.
This includes receiving requests through available support channels, recording them in the IT service management system and working towards timely resolution.
The main responsibilities include:
- Handling first-line IT incidents
- Responding to service requests
- Recording and tracking support tickets
- Categorising and prioritising technical issues
- Resolving common IT problems
- Escalating complex issues when necessary
- Following established service-level requirements
Hardware and Software Troubleshooting
The role involves diagnosing and resolving different types of technical problems.
The selected candidate will provide support for:
- Computer hardware
- Software applications
- Windows operating systems
- Network connectivity
- Peripherals
- Microsoft 365
- Enterprise applications
- End-user devices
Support may be provided remotely or directly at the user’s location within the hospital and clinics.
Device Installation and Configuration
The IT Support employee will also assist with installing, configuring, maintaining and updating operating systems, applications and IT devices.
This requires an understanding of standard workplace technology and the ability to identify problems during installation or configuration.
IT Ticket Management
Accurate ticket management is an important part of the position. Employees must record technical incidents and service requests through the ITSM system.
The responsibilities include:
- Logging support requests
- Prioritising incidents
- Tracking open tickets
- Recording troubleshooting steps
- Documenting solutions
- Following up on unresolved issues
- Escalating problems to higher-level teams
The vacancy specifically mentions ITSM platforms such as ManageEngine.
Healthcare Application Support
Unlike a general office IT role, this position also involves supporting healthcare-related systems.
The employee will provide first-level assistance for systems such as:
- HIS
- EMR
- PACS
- Other healthcare applications
Support may involve user access, permissions, application workflows and system-related issues.
For more complex problems, the IT Support employee will coordinate with specialist application or technical teams.
Support for Healthcare Technology
The role may also involve assisting with system upgrades, patches, testing, user acceptance testing and new system implementations.
The employee may additionally prepare basic user guides and provide application-related training to hospital staff.
Knowledge of healthcare technology standards such as HL7 and DICOM is mentioned as an advantage.
IT Support Eligibility Criteria
Candidates applying for the position should carefully review the qualification and experience requirements before submitting an application.
The employer is seeking candidates with a relevant bachelor’s degree and several years of IT support experience.
Educational Qualification
Candidates should have a Bachelor’s degree in IT, Computer Science, Health Informatics or a related field.
This educational background is relevant to the technical and healthcare information systems responsibilities associated with the role.
Experience Required
The vacancy requires 3–5 years of experience in IT support and HIS administration.
Experience in a hospital environment is preferred. Candidates who have previously worked with healthcare IT systems may therefore have an advantage when applying.
Skills Required
The position requires a combination of technical knowledge, troubleshooting ability and customer service skills.
Key technical skills mentioned in the vacancy include:
- Windows
- Microsoft 365
- Active Directory
- Networking
- Remote support tools
- ITSM or service desk platforms
- ManageEngine
- Healthcare information systems
- HIS administration
- SQL knowledge for queries and reporting
Knowledge of ITIL is also relevant, while experience with healthcare standards such as HL7 and DICOM is considered an advantage.
Communication and Problem-Solving Skills
Technical knowledge alone is not enough for this position. The employee will provide direct support to hospital staff and must therefore communicate clearly and professionally.
The employer is also looking for candidates with strong:
- Communication skills
- Troubleshooting skills
- Analytical ability
- Customer service skills
- Problem-solving ability
- Teamwork skills
The ability to work under pressure is also mentioned in the vacancy.
IT Service Desk and End-User Support
The IT Support role covers the day-to-day technology needs of employees across the hospital.
The selected candidate will provide support through phone, email and the ticketing system. Depending on the issue, assistance may be delivered remotely or on-site.
The employee will also maintain IT asset information, including equipment assignments, tagging and inventory updates.
Accurate documentation is important because it allows the IT team to track recurring issues and maintain a clear record of technical support activities.
Customer Service and Compliance
Since the IT team supports healthcare professionals and other hospital employees, the vacancy places importance on professional and user-focused service.
The employee is expected to provide responsive support while promoting IT best practices and security awareness.
The role also requires adherence to IT policies, data security procedures, audits and compliance activities.
This is particularly relevant in a healthcare environment, where technology systems can handle sensitive operational and patient-related information.
Application Process for the IT Support Job
Candidates interested in the IT Support job in Dubai at Fakeeh University Hospital should first compare their qualifications and professional experience with the requirements mentioned in the vacancy. The position is aimed at candidates with a relevant bachelor’s degree and 3–5 years of experience in IT support and HIS administration.
The employer has specifically highlighted hospital IT experience as preferred. Therefore, applicants with previous exposure to healthcare systems, hospital applications or clinical technology environments should clearly present this experience in their CV.
How to Apply
The vacancy is available through the recruitment process of Fakeeh University Hospital. Interested candidates can review the job posting and use the application option provided by the employer.
When applying, candidates should ensure that their CV contains accurate information about their education, technical skills and previous IT support responsibilities.
It is useful to clearly mention relevant experience with:
- Windows and Microsoft 365
- Active Directory
- Networking
- ITSM or service desk systems
- ManageEngine
- HIS or healthcare applications
- Hardware and software troubleshooting
- Remote and on-site technical support
Required Documents
The supplied vacancy does not provide a complete list of documents required during the application process. Candidates can, however, keep their relevant employment and educational records ready.
These may include:
- Updated CV or resume
- Bachelor’s degree certificate
- Relevant IT certifications, if applicable
- Previous employment details
- Experience certificates, if requested
- Other documents requested by the recruitment team
Applicants should follow the employer’s instructions if additional documents are requested during the recruitment process.
Salary Details
The job advertisement provided does not mention a specific salary for the IT Support position.
Therefore, candidates should not rely on an estimated salary figure. Salary and other employment terms should be confirmed directly through the official recruitment process.
Employee Benefits
The supplied vacancy information does not provide a specific list of employee benefits for this position.
Candidates should obtain information about benefits, allowances and other employment conditions directly from Fakeeh University Hospital during the recruitment process.
Job Location and Work Arrangement
The IT Support position is based in Dubai, United Arab Emirates.
The vacancy is listed as full-time and on-site, meaning the selected employee will provide technical support from the hospital and its associated work locations rather than working remotely.
The role may require support across different hospital departments and clinics.
Selection Process
The employer has not provided a detailed selection process in the supplied job advertisement.
Typically, candidates should be prepared to discuss their previous IT support experience, technical troubleshooting skills and knowledge of healthcare information systems during the recruitment process.
Applicants may also be asked about their experience with:
- IT ticketing systems
- Windows and Microsoft 365
- Active Directory
- Networking
- HIS and EMR systems
- PACS
- IT service management
- Technical troubleshooting
- User support
Candidates should rely on official communication from the employer for the exact recruitment stages.
Why This Opportunity May Interest IT Professionals
The vacancy combines conventional IT support with healthcare technology. This makes it relevant to professionals who want to work in a hospital environment rather than a standard corporate office.
The position offers exposure to several areas of IT operations, including end-user support, service desk management, networking, Microsoft 365, Active Directory and healthcare applications.
The employee will also interact with hospital departments and clinics, providing practical experience in a technology-driven healthcare environment.
Career Exposure in Healthcare IT
Healthcare organisations increasingly depend on digital systems for clinical and administrative operations. As a result, IT professionals working in hospitals may encounter technology platforms that are specific to the healthcare sector.
At Fakeeh University Hospital, the IT Support role includes exposure to HIS, EMR and PACS systems. The position also mentions HL7 and DICOM as relevant healthcare technology standards.
This combination of general IT support and healthcare systems knowledge can be particularly relevant for professionals planning a career in healthcare IT.
Important Points Before Applying
Before applying for the IT Support vacancy in Dubai, candidates should check the following requirements:
- Bachelor’s degree in IT, Computer Science, Health Informatics or a related field
- 3–5 years of IT support and HIS administration experience
- Hospital experience preferred
- Knowledge of Windows and Microsoft 365
- Understanding of Active Directory and networking
- Experience with remote support tools
- Familiarity with ITSM platforms such as ManageEngine
- Strong troubleshooting and analytical skills
- Good communication and customer service abilities
- Ability to work under pressure
- Knowledge of SQL is preferred
- ITIL knowledge is useful
- HL7 and DICOM knowledge is an advantage
Candidates who do not meet the stated experience level should carefully review the requirements before applying.
Frequently Asked Questions
What is the position available at Fakeeh University Hospital?
The hospital is hiring for an IT Support position in Dubai.
Where is the IT Support job located?
The position is based in Dubai, United Arab Emirates, and is listed as an on-site, full-time role.
What educational qualification is required?
Candidates should have a bachelor’s degree in IT, Computer Science, Health Informatics or a related field.
How much experience is required?
The employer is looking for candidates with 3–5 years of experience in IT support and HIS administration, preferably in a hospital environment.
Is hospital IT experience required?
Hospital experience is listed as preferred. Candidates should also have relevant experience in IT support and HIS administration.
Which technical skills are mentioned?
The vacancy mentions Windows, Microsoft 365, Active Directory, networking, remote support tools and ITSM platforms such as ManageEngine. SQL knowledge is preferred.
Is healthcare systems knowledge useful?
Yes. Experience with HIS, EMR, PACS and healthcare systems is relevant to the position. Knowledge of HL7 and DICOM is also considered an advantage.
Is the salary mentioned?
No. The supplied vacancy information does not specify a salary amount.
Final Reminder
The IT Support job in Dubai at Fakeeh University Hospital is suited to IT professionals with a relevant bachelor’s degree and 3–5 years of experience in IT support and HIS administration. The role combines service desk responsibilities, technical troubleshooting and healthcare application support.
Candidates should review the eligibility requirements carefully and submit their application through the employer’s designated recruitment channel.
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