Vodafone Qatar Announces Multiple Job Vacancies in Doha Vodafone Qatar is inviting applications for multiple job opportunities in Doha across telecommunications, technical support, legal, software development, research and customer-focused functions. The current vacancies include positions such as Fixed L1 Technical Support Advisor, Legal Specialist (Qatarization), Siebel Open UI Specialist, and Research & Telesurvey Advisor.
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The vacancies offer opportunities for candidates with different professional backgrounds, ranging from telecommunications engineering and IT to law, software development, market research and customer service. Several of the positions require previous industry experience and relevant academic qualifications.
Job Titles
- Fixed L1 Technical Support Advisor
- Legal Specialist (Qatarization)
- Siebel Open UI Specialist
- Research & Telesurvey Advisor
About Vodafone Qatar
Vodafone Qatar provides a wide range of telecommunications and technology services to consumers and businesses across the country. Its services include voice and messaging, mobile and fixed data, fixed communications, Internet of Things (IoT) and managed ICT services.
The company began commercial operations in Qatar in 2009 and, according to the information provided in the vacancy announcement, was serving approximately 2.2 million mobile customers as of December 31, 2025.
Vodafone Qatar has also been a major participant in the development of Qatar’s telecommunications infrastructure, including the rollout of 5G services and expansion of its fixed network infrastructure.
The company states that its operations are focused not only on providing telecommunications services but also on supporting the development of Qatar’s digital infrastructure and contributing to the country’s long-term economic and technological development.
The company has more than 24,000 institutional and retail shareholders and is 89% Qatari-owned, according to the information provided. Vodafone Qatar is also listed on the Qatar Stock Exchange and has a paid-up capital of QR4.227 billion.
1. Fixed L1 Technical Support Advisor
Job Title: Fixed L1 Technical Support Advisor
Location: Doha, Qatar
Work Area: Fixed Operations / Technical Support
Working Hours: 24×7 team operation
Vodafone Qatar is looking for a Fixed L1 Technical Support Advisor to provide first-level technical support for enterprise fixed and managed services customers.
The selected candidate will be responsible for helping resolve technical complaints within agreed service-level agreements (SLAs). The role involves monitoring technical complaints, communicating with enterprise customers and coordinating with internal technical teams and external field-service providers.
The successful candidate will need to maintain regular follow-up on technical complaints and ensure that customers are kept informed about the progress of their cases.
Key Responsibilities
The Fixed L1 Technical Support Advisor will receive customer complaints through telephone calls or ticketing systems and provide first-level troubleshooting support.
The role includes calling customers to perform initial troubleshooting and identifying whether a technical issue can be resolved remotely or requires a field visit.
Where necessary, the advisor will arrange appointments for field engineers to visit customer locations.
Another important responsibility will be monitoring service-level agreements across different field vendors and geographical areas. The employee will track trouble tickets and ensure that they are closed within the agreed SLA, including cases requiring field visits.
The position also requires the employee to record every customer interaction and field activity in the company’s CRM system.
The candidate will be expected to identify the reasons or root causes behind technical tickets and help develop solutions that can reduce recurring technical complaints.
Customer escalations should be handled appropriately, with support from the technical complaint manager when required.
The employee will also be responsible for ensuring that technical inventory provisioned for customers is properly tracked and access-controlled.
The role involves coordination with subcontractor field teams and managed-service vendors to ensure that standard operating procedures are followed when resolving customer complaints.
Regular health checks will also be required to help prevent uncontrolled service outages.
Qualification
Candidates should have an engineering degree in telecommunications.
The following certifications are preferred:
- ITIL certification
- PRINCE2 certification
- Alcatel NRS1 or NRS2 certification
- Equivalent Cisco certifications
Experience
Applicants should have a minimum of five years of relevant experience in fixed operations with telecommunications vendors or operators.
Strong follow-up skills and the ability to organize departmental timelines are required.
The candidate should also be able to coordinate effectively with internal teams, external service providers and customers.
Experience in preparing training materials and troubleshooting guides based on different use cases will be an advantage.
Good email-writing skills and the ability to understand technical resolutions and root-cause analyses (RCAs) are also important for communicating technical matters to customers.
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2. Legal Specialist – Qatarization
Job Title: Legal Specialist (Qatarization)
Location: Msheireb Downtown Doha, Qatar
Job Type: Full-time
Job Identification: 10766
Degree Level: Bachelor’s Degree
Posting Date: September 14, 2026
Application Deadline: September 20, 2026
Vodafone Qatar is also hiring a Legal Specialist under its Qatarization programme.
The position is responsible for reviewing and managing contracts and leases and ensuring compliance with applicable requirements.
The successful candidate will work on a range of legal and compliance matters in coordination with the Head of Legal or Legal Director.
Key Responsibilities
The Legal Specialist will be responsible for reviewing contracts and leases and helping protect the company’s legal and commercial interests.
The role includes drafting, reviewing and negotiating contracts, procedures and policies.
The employee will provide legal advice to the business while taking into consideration commercial requirements and potential legal risks.
The position involves identifying legal risks associated with business activities and supporting solutions that are aligned with the company’s strategic and operational objectives.
The successful candidate will also advise internal stakeholders on contractual matters throughout the contract lifecycle, from initial drafting through negotiation and risk management.
A key responsibility will be ensuring that Vodafone Qatar’s interests are appropriately safeguarded when dealing with contractual and legal matters.
Qualification
Applicants should have a Bachelor’s degree in Law.
The position is specifically listed under Qatarization, and eligible applicants should review the employer’s requirements before applying.
The vacancy is a full-time position based in Msheireb Downtown Doha.
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3. Siebel Open UI Specialist
Job Title: Siebel Open UI Specialist
Location: Doha, Qatar
Field: IT / Software Development / Telecommunications
Experience Required: 7–10 years
Vodafone Qatar is seeking a Siebel Open UI Specialist to support the development and implementation of products and services using Oracle Siebel Open UI for Mass Market and Enterprise Business Unit (EBU) CRM environments.
The position involves technical leadership, software development, project coordination, Agile delivery, testing and deployment support.
Key Responsibilities
The successful candidate will assess, design and implement new products and services through different releases on Oracle Siebel Open UI.
The employee will work with Mass Market and EBU CRM systems to ensure that technical solutions meet business requirements.
The role also includes leading and managing development team resources, including Vodafone employees and third-party resources involved in Agile projects.
The specialist will supervise the team’s work, assign Product Backlog Items (PBIs) and monitor their progress to ensure that projects are delivered on time and according to required quality standards.
The candidate will lead assessments of the impact of Open UI requirements on business projects.
Ensuring that the Siebel Open UI team follows industry best practices and technical design guidance will also be an important responsibility.
The employee will prepare required Requests for Change (RFCs) and change requests for Service Management in line with agreed SLAs.
The specialist will work closely with Scrum Masters and Product Managers during sprint planning and deployment planning.
Training new members of the team on existing technical frameworks and functionalities will also form part of the position.
During release testing, the candidate will provide technical support to testing teams and business product managers.
The role also involves supporting deployments, preparing deployment guides and raising relevant RFCs.
The specialist will collaborate with other team members to design and implement improvements to existing capabilities.
Any risks or issues identified during design and development should be reported to the CRM Domain Manager.
The employee will also support the operations team in analysing technical issues reported in live environments.
Qualification
Applicants should have a Bachelor’s degree in IT or an equivalent qualification, together with software development experience.
The position requires 7 to 10 years of experience in product and solution development, preferably with a telecommunications company or a technology vendor focused on telecommunications.
Technical Skills
Candidates should have completed the Siebel Open UI Foundation Course or have equivalent relevant knowledge.
Applicants should understand the Siebel Open UI user interface and architecture, including the Open UI manifest and its administration.
Knowledge of presentation models and the application of client-side logic is required.
Candidates should also understand physical renderers and how data is presented to users.
Knowledge of the Siebel mobile interface in both connected and disconnected modes will be useful.
The role requires the ability to administer Siebel Open UI customizations, including themes, cascading style sheets and Open UI desktop applications.
Candidates should be able to debug technical issues and administer application customizations.
Experience writing code using the Siebel Open UI JSAPI for common form and list applet customizations is also required.
Completion of the Siebel Open UI Advanced JavaScript API Course is preferred.
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4. Research & Telesurvey Advisor
Job Title: Research & Telesurvey Advisor
Location: Msheireb Downtown Doha, Qatar
Job Type: Full-time
Degree Level: Bachelor’s Degree
Posting Date: September 10, 2026
Application Deadline: September 24, 2026
Vodafone Qatar is also inviting applications for the position of Research & Telesurvey Advisor.
The role involves conducting telephone surveys, interviews and questionnaires while following established research methodologies.
The selected candidate will interact with survey respondents, collect and validate information and maintain accurate records of survey activities.
Key Responsibilities
The Research & Telesurvey Advisor will conduct tele-surveys, interviews, questionnaires and other approved data-collection activities.
The employee will communicate professionally with survey respondents and accurately record their responses and relevant information.
The position requires reviewing questionnaires and research requirements to ensure that surveys are conducted according to the defined methodology.
The candidate will also conduct research and gather relevant information to support assigned research projects and survey initiatives.
Monitoring survey progress will be another key responsibility. The employee will track agreed targets, timelines, response rates and completion requirements.
Regular survey progress reports will need to be prepared and maintained, including information about response rates, completion status and key observations.
The employee will review, validate, classify and record collected survey data to ensure that it is complete, consistent and ready for analysis.
Any gaps, inconsistencies or quality issues identified in the collected data should be reported and followed up for correction.
The role may also involve supporting survey interviewers by providing guidance on survey methodology, questionnaires, processes and data-collection requirements.
Maintaining appropriate records and documentation related to survey activities, respondent information, data collection and project progress will also be part of the job.
The successful candidate may be assigned additional projects or tasks by the Line Manager.
Qualification
Applicants should have a Bachelor’s degree in Business, Marketing or another related field.
Candidates should have three to four years of relevant experience in telesurvey, telemarketing, customer service or call-centre operations.
Experience in telesurvey, market research, sales or other customer-facing roles is preferred.
Skills and Knowledge
Candidates should have knowledge of survey tools and Computer-Assisted Telephone Interviewing (CATI) systems or similar data-collection platforms.
A basic understanding of market research principles, survey methodologies and structured data collection is required.
The successful candidate should be able to accurately capture, record, validate and maintain survey information while protecting respondent confidentiality.
The position also requires the ability to work with survey quotas, scripts and structured questionnaires.
Candidates should be comfortable following defined research protocols and should be able to quickly learn and adapt to new survey tools, systems and processes.
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Multiple Career Opportunities in Qatar
The current Vodafone Qatar vacancies cover several different professional areas, providing opportunities for candidates with backgrounds in telecommunications engineering, legal services, software development, IT, market research and customer service.
The Fixed L1 Technical Support Advisor role is aimed at experienced telecommunications professionals with a background in fixed operations and technical support.
The Legal Specialist (Qatarization) position is designed for candidates with a law degree and is focused on contracts, leases, legal compliance and commercial legal advice.
The Siebel Open UI Specialist position targets experienced IT and telecommunications professionals with extensive experience in Oracle Siebel Open UI and product or solution development.
Meanwhile, the Research & Telesurvey Advisor position is focused on market research, telephone surveys, customer interaction and data collection.
Candidates interested in these opportunities should carefully review the individual eligibility requirements and application deadlines before submitting their applications.
Vacancy Summary
| Job Title | Location | Qualification / Experience |
|---|---|---|
| Fixed L1 Technical Support Advisor | Doha | Telecommunications Engineering degree; minimum 5 years’ relevant experience |
| Legal Specialist (Qatarization) | Msheireb Downtown Doha | Bachelor’s degree in Law |
| Siebel Open UI Specialist | Doha | Bachelor’s degree in IT or equivalent; 7–10 years’ experience |
| Research & Telesurvey Advisor | Msheireb Downtown Doha | Bachelor’s degree; 3–4 years’ relevant experience |
Applicants should use Vodafone Qatar’s official recruitment platform to review the complete job descriptions and submit their applications. The closing dates differ between positions, with the Legal Specialist vacancy listed with an September 20, 2026 deadline and the Research & Telesurvey Advisor vacancy listed with an September 24, 2026 deadline.
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