SEHA Careers ; SEHA Careers UAE 2026: Abu Dhabi Health Services Company (SEHA) has announced an opportunity for a Customer Relations Officer (Sakina) within its Patient Access team. The position is based at Abu Dhabi and Al Ain Hospital and offers an opportunity for candidates interested in customer service, healthcare administration and patient support roles in the UAE.
The position is a full-time, regular employment opportunity and involves direct interaction with patients as well as coordination with doctors, nurses and other hospital departments. The selected candidate will support patients throughout their healthcare journey, from appointment scheduling and registration to handling enquiries and providing administrative assistance.
Candidates with strong communication skills, customer service experience and good administrative abilities can consider this opportunity. A relevant diploma is required, while a bachelor’s degree is preferred according to the vacancy details.
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SEHA Careers UAE 2026 – Job Overview
SEHA, officially known as Abu Dhabi Health Services Company (PJSC), operates healthcare facilities in Abu Dhabi and provides a range of medical and support services.
The current vacancy is for a Customer Relations Officer (Sakina). The role is part of the Patient Access function, where employees interact directly with patients and help ensure that registration, appointments, enquiries and other administrative processes are handled efficiently.
Here are the key details of the vacancy:
| Job Detail | Information |
|---|---|
| Company | SEHA – Abu Dhabi Health Services Company (PJSC) |
| Job Title | Customer Relations Officer (Sakina) |
| Job ID | 4397 |
| Location | Abu Dhabi & Al Ain Hospital, UAE |
| Department/Function | Patient Access |
| Job Category | Administration |
| Employment Type | Full-Time |
| Working Type | Regular |
| Qualification | Diploma required; Bachelor’s preferred |
| Application Method | Online |
| Industry | Healthcare |
About the Customer Relations Officer Role
The Customer Relations Officer will be responsible for providing professional assistance to patients and visitors while supporting the administrative operations of the hospital.
The position involves regular communication with patients through different channels, including face-to-face interactions, telephone calls, email, chat and mobile applications. The officer will need to understand patient requirements, provide accurate information and direct enquiries to the appropriate department when necessary.
The role also involves appointment management, patient registration, insurance verification and administrative documentation. Because the position is based within a healthcare environment, employees are expected to maintain professionalism, confidentiality and accuracy when dealing with patient information.
Customer Relations Officers may also coordinate with physicians, nurses and other healthcare teams to help ensure that patients receive timely assistance and that hospital processes run smoothly.
Key Responsibilities
The selected candidate will handle a range of customer service and administrative responsibilities. These may include:
- Assisting patients through face-to-face, telephone, email, chat and mobile application channels.
- Responding to enquiries regarding appointments, referrals, healthcare services and physicians.
- Providing information about hospital facilities and available services.
- Scheduling, rescheduling and cancelling patient appointments.
- Registering new and existing patients in the relevant systems.
- Maintaining accurate patient demographic information.
- Checking and updating insurance details.
- Verifying insurance eligibility and required authorizations.
- Collecting payments and issuing receipts when applicable.
- Coordinating with physicians, nurses and other departments.
- Supporting smooth patient movement and service delivery.
- Responding to customer concerns and complaints.
- Escalating complaints or complex issues to the appropriate team.
- Maintaining patient confidentiality at all times.
- Supporting patient admission and documentation procedures.
- Assisting with follow-up appointments.
- Providing updates regarding waiting times when required.
- Preparing and maintaining administrative records.
- Supporting reports and other documentation.
- Participating in training and professional development activities.
- Contributing to service improvement initiatives.
The position requires employees to balance customer service with administrative accuracy. Since the role involves direct contact with patients, candidates should be comfortable working in a professional healthcare environment.
Educational Qualifications
According to the vacancy information, candidates should have a Diploma in Accounting, Finance, Business Administration or a related field.
A Bachelor’s degree in Accounting, Finance, Business Administration or an equivalent discipline is preferred.
Candidates with relevant educational qualifications should ensure that their CV clearly mentions their degree or diploma, area of specialization and any additional training related to customer service, administration or healthcare services.
Although the role is primarily focused on patient access and customer relations, knowledge of administrative procedures can be particularly useful for handling registrations, insurance information, payments and documentation.
Experience Requirements
Previous experience in customer service, healthcare administration or patient services can be an advantage for this position.
Candidates who have worked in hospitals, clinics, medical centers, customer service departments or other service-oriented environments may find their previous experience relevant to the role.
Experience dealing directly with customers or patients can help candidates handle enquiries, complaints and appointment-related requests effectively.
Applicants should highlight relevant experience in their CV, particularly experience involving:
- Customer service
- Patient relations
- Healthcare administration
- Appointment scheduling
- Registration
- Insurance verification
- Administrative documentation
- Complaint handling
- Telephone and email support
- Computer-based administrative systems
Skills Required
Strong communication and interpersonal skills are important for the Customer Relations Officer position.
The successful candidate should be able to communicate professionally with patients, visitors, healthcare professionals and other employees. The ability to listen carefully and understand customer concerns is also important.
Key skills include:
Communication Skills
Candidates should have good verbal and written communication skills. The ability to explain information clearly and communicate with different types of patients is essential.
Customer Service
The role requires a patient-focused approach and a strong commitment to providing professional customer service.
Organization
Customer Relations Officers may handle appointments, registrations, enquiries and documentation at the same time. Good organizational and time-management skills can therefore be important.
Attention to Detail
Accurate patient records, insurance information and administrative documents are essential in healthcare settings. Candidates should be comfortable working with detailed information.
Computer Skills
Applicants should have good computer skills and be able to work with administrative systems and digital communication tools.
Problem-Solving
The role may involve handling customer concerns, appointment issues or administrative problems. Candidates should be able to identify issues and direct them to the appropriate department when necessary.
Teamwork
The position requires coordination with doctors, nurses, administrative employees and other departments. The ability to work effectively as part of a multidisciplinary team is therefore important.
Work Environment
The Customer Relations Officer will work in a hospital environment and interact with patients on a regular basis.
The position requires a professional approach when dealing with sensitive patient information and healthcare-related enquiries. Employees may need to manage multiple requests while maintaining service quality and accuracy.
Because hospitals operate continuously and serve patients with different needs, candidates should be prepared to work in a structured and fast-paced environment according to the organization’s operational requirements.
Maintaining patient confidentiality and following established healthcare and administrative procedures will be an important part of the role.
Career Opportunities at SEHA
A position within SEHA can provide exposure to the healthcare administration sector in Abu Dhabi and the wider UAE.
Customer relations and patient access roles can help professionals develop experience in healthcare operations, patient communication, administrative systems and service management.
The vacancy information also highlights opportunities for professional development, training and continuous learning. Employees can gain experience by working with different healthcare teams and supporting various aspects of the patient journey.
Benefits
The vacancy information indicates that employees may receive a range of employment benefits as part of the overall package. These may include:
- Competitive salary package
- Full-time employment
- Professional healthcare work environment
- Training and development opportunities
- Career progression opportunities
- Continuous learning
- Experience within a major healthcare organization
- Collaborative workplace environment
Actual salary, benefits and employment conditions should be confirmed through the official SEHA recruitment process and the employment offer.
How to Apply for SEHA Careers UAE 2026
Interested candidates can apply online through the official SEHA recruitment portal.
Position: Customer Relations Officer (Sakina)
Job ID: 4397
Location: Abu Dhabi & Al Ain Hospital
Employment Type: Full-Time
Application: Online
Applicants should review the vacancy requirements carefully before submitting their application. The CV should clearly mention educational qualifications, customer service experience, administrative skills and any relevant healthcare or patient-service experience.
Candidates should also ensure that their contact details are current and that their CV accurately reflects their professional background.
Apply through the official SEHA careers portal:
Apply Online – Customer Relations Officer (Job ID 4397)
Applicants are advised to use the official recruitment portal and verify all job details before submitting their application.
Apply Here:
Why This Vacancy May Suit Customer Service Professionals
The Customer Relations Officer position combines customer service with healthcare administration. This makes it relevant to professionals who enjoy working directly with people while also handling administrative responsibilities.
The role is particularly focused on the patient experience. From appointment scheduling and registration to answering enquiries and coordinating with healthcare teams, the Customer Relations Officer plays an important role in helping patients navigate hospital services.
Candidates who have previous experience in customer service, administration or healthcare support can highlight these skills when applying.
Final Note
The SEHA Customer Relations Officer (Sakina) vacancy, Job ID 4397, is a full-time opportunity based at Abu Dhabi and Al Ain Hospital. The position focuses on patient relations, appointment management, registration, insurance verification and general administrative support.
Candidates with the required diploma or preferred bachelor’s qualification, relevant customer service or healthcare administration experience, strong communication skills and a patient-focused approach can apply through the official SEHA careers portal.
Applicants should rely on the official recruitment listing for the latest information regarding eligibility, employment conditions, benefits and application status.
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