Customer Service Jobs : Dubai, United Arab Emirates: The Emirates Group has announced customer service career opportunities in Dubai for candidates looking to build a career in the aviation and travel industry. The openings cover several customer-facing and contact centre positions across Emirates Airport Services, dnata, Marhaba services and the Emirates Contact Centre.
These roles are suitable for candidates who enjoy working with people, assisting international travellers and delivering high-quality customer service. Successful applicants will receive training and may have opportunities to develop their careers across different areas of the Emirates Group.
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The Emirates Group is a major aviation and air services organisation headquartered in Dubai. Its businesses include Emirates Airline and dnata, providing employment opportunities across a wide range of aviation, airport and travel-related functions.
Customer Service Jobs in Dubai
The current customer service recruitment covers several roles, giving candidates the opportunity to work either directly with passengers at Dubai International Airport or as part of the Contact Centre team.
Customer-facing positions include Airport/Customer Service Agent roles with Emirates and dnata and Marhaba Service Agent positions. The Contact Centre opportunity is available for candidates interested in customer sales and service.
Employees in these positions will work in a fast-paced, multicultural environment and interact with customers from different countries.
Airport / Customer Service Agent – Emirates and dnata
Airport and Customer Service Agents play an important role in the passenger journey at Dubai International Airport. They are among the first members of the airline and airport services teams that customers meet when travelling.
The role involves assisting passengers at different stages of their journey, including check-in, boarding, arrivals and baggage services.
Employees may also support lounge customers, families travelling with children, unaccompanied minors, connecting passengers and travellers who require additional assistance.
The position requires employees to provide service with professionalism, confidence and care. Since airport operations can be busy and unpredictable, candidates should be comfortable working in a fast-moving environment and responding to customer needs effectively.
The role can help employees develop valuable experience in airport operations, customer service, communication and problem-solving.
Strong performance may also provide opportunities for career progression and internal movement into other customer service, airport operations and wider business functions within the Emirates Group.
Marhaba Service Agent
Another opportunity is available with Marhaba, the Emirates Group’s airport hospitality and passenger service business.
Marhaba Service Agents are responsible for providing personalised assistance to passengers at various stages of their airport experience. Their duties can include supporting customers during check-in, immigration, boarding and baggage services.
Employees may assist VIP customers, families, unaccompanied minors and passengers who require additional support.
This role is particularly suited to candidates who enjoy delivering personalised customer experiences and communicating with people from different backgrounds.
Working as a Marhaba Service Agent can also help candidates develop customer engagement and service excellence skills. There may be opportunities for career development within Marhaba, airport operations and other customer experience functions.
Customer Sales and Service Consultant – Contact Centre
The Emirates Group is also recruiting for customer service opportunities within its Contact Centre.
As a Customer Sales and Service Consultant, employees will communicate directly with Emirates customers and provide assistance throughout different stages of their travel journey.
The role involves responding to customer questions, helping travellers plan their journeys and resolving service-related issues. Employees are expected to communicate clearly, listen carefully and provide accurate information about Emirates products and services.
The position can involve communication through different channels, including messaging-based customer interactions. Candidates therefore need strong written communication skills as well as the ability to type accurately and efficiently.
The role combines customer service and sales responsibilities. Employees are expected to identify suitable sales opportunities while maintaining a high standard of customer care.
Working in the Contact Centre also provides opportunities to develop communication, sales, customer service and problem-solving skills. Successful employees may have opportunities for career progression within the Contact Centre and other areas of the Emirates Group.
Qualifications for Customer Service Roles
Candidates applying for the Emirates Group customer service vacancies must meet several basic requirements.
Applicants should have fluency in spoken and written English. Knowledge of an additional language can be an advantage, particularly when working with an international customer base.
Candidates should also hold an A-level qualification or high school certificate.
Good interpersonal and customer service skills are important for these positions. Employees will interact with passengers and customers regularly, so candidates should be able to communicate professionally and handle different customer requirements.
Applicants must also be willing to work in a shift-based environment. Airport and airline operations run across different hours, meaning employees may be required to work different shifts depending on the role and operational requirements.
Basic computer skills are also required. Candidates should be comfortable using Windows-based systems and common Microsoft applications such as Word and Excel, as well as email.
For front-line customer-facing positions, employees must also be willing to wear the required uniform.
Additional Requirements for Contact Centre Roles
Candidates applying specifically for the Contact Centre position must meet additional language requirements.
Applicants must be proficient in English and at least one of the specified additional languages. These include:
- Arabic
- French
- Czech
- German
- Italian
- Japanese
- Cantonese
- Mandarin
- Russian
- Spanish
- Polish
- Portuguese
Customer and sales orientation is also important for the Contact Centre position. Candidates should be capable of providing excellent service while identifying and completing appropriate sales opportunities.
For messaging-based customer service work, accurate and fast typing is an essential requirement. Applicants must also have strong written communication skills to ensure customers receive clear and accurate responses.
Training and Selection Process
Candidates selected for the customer service opportunities will go through a recruitment and assessment process.
Step 1 – Application
Interested candidates must submit their application through the Emirates Group careers platform. After submitting the application, candidates will receive an email confirming that the application has been received.
Step 2 – Application Review
The Emirates Group Recruitment Team will review submitted applications. Candidates whose qualifications and experience match the requirements may be shortlisted for the next stage.
Step 3 – Video Interview and Assessment
Shortlisted candidates will receive a link for an on-demand interactive video interview and assessment through HireVue.
This stage is an important part of the recruitment process. Candidates who wish to continue to the next stage must successfully complete the required assessment.
Step 4 – Employment Offer
Candidates who successfully complete the recruitment process may receive an employment offer. The offer will include details of the position and the applicable benefits package.
Successful customer service employees will also receive extensive training. Training can include systems training and customer service skills designed to prepare new employees for their responsibilities.
Full-Time and Part-Time Opportunities
The Emirates Group states that both full-time and part-time opportunities are available across the customer service roles.
This provides candidates with different options depending on their career objectives and personal circumstances. However, the availability of full-time or part-time positions can vary according to the specific role and operational requirements.
Candidates should carefully review the position details before applying.
Salary and Benefits
The Emirates Group offers employees working in Dubai attractive salary and travel-related benefits.
One of the notable advantages of working within the aviation industry is access to travel benefits, including discounts on flights and hotel stays around the world.
The benefits package can vary depending on the position and employment terms. Candidates who receive an offer will be provided with the applicable details as part of the employment offer.
Working in Dubai also provides employees with the opportunity to develop their careers in one of the world’s major international aviation hubs.
Career Growth in the Aviation Industry
Customer service positions can provide an entry point into several areas of the aviation industry.
Employees working as airport or customer service agents can develop practical experience in passenger handling, airport operations, communication and problem-solving. With strong performance and relevant experience, employees may have opportunities to progress into other roles within the Emirates Group.
Marhaba positions can similarly provide experience in hospitality, passenger assistance and customer experience.
Contact Centre employees can develop expertise in customer service, sales, communication and digital customer engagement.
For candidates interested in establishing a long-term career in aviation, these roles can provide valuable exposure to an international working environment.
Why Consider Emirates Group Customer Service Jobs?
The Emirates Group customer service vacancies offer candidates the opportunity to work with travellers from around the world while gaining experience in the aviation sector.
Employees can work alongside multicultural teams and develop skills that are valuable across aviation, hospitality, travel and customer service industries.
The positions also provide opportunities to interact with a wide variety of passengers every day. Candidates who enjoy communication, teamwork and solving customer problems may find these roles particularly suitable.
Dubai’s position as a major international aviation hub also means that airport-based employees work in a highly international environment.
How to Apply for Emirates Group Jobs in Dubai
Candidates interested in these customer service vacancies should apply through the official Emirates Group Careers website.
The application process begins online, followed by application screening and, for shortlisted candidates, a video interview and assessment.
Applicants should ensure that their CV and application accurately reflect their education, language skills, customer service experience and other relevant qualifications.
Candidates applying for Contact Centre roles should pay particular attention to the additional language requirements and communication skills specified for the position.
Job Location: Dubai, United Arab Emirates
Employer: Emirates Group
Job Category: Customer Service / Aviation
Positions: Airport/Customer Service Agent, Marhaba Service Agent, Customer Sales and Service Consultant
Education: A-levels / High School certificate
Language: English required; additional languages may be required depending on the position
Work Pattern: Full-time and part-time opportunities available, subject to role requirements
Work Environment: Shift-based for relevant positions
Application: Online through the Emirates Group Careers website
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Candidates looking to begin or advance their careers in aviation can explore the current customer service opportunities and review the detailed requirements before submitting an application. The Emirates Group’s recruitment process is designed to identify candidates with strong communication, customer service and teamwork skills who can contribute to its international passenger service operations.
For official vacancy details and to submit an application, candidates should use the Emirates Group’s official careers platform and follow the instructions provided for the relevant customer service position.
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