Lofat Group has announced a new recruitment drive for the position of Call Center Agent under Foodna United Co. (Lofat) in Kuwait. The latest Lofat Group Careers 2026 opportunity is aimed at experienced customer service professionals who can provide exceptional support while handling customer inquiries, food orders, and service-related requests. Local candidates in Kuwait are preferred for this position, and applicants with experience in the food and beverage or hospitality industry will have an added advantage.
With more than 20 years of experience in Kuwait’s health and wellness sector, Lofat Group has established itself as a trusted name in nutrition, healthy dining, and lifestyle solutions. The company continues to expand its services while maintaining a strong focus on customer satisfaction, balanced nutrition, and innovative food concepts. This recruitment offers professionals an opportunity to join an organization committed to improving the quality of life through healthier food choices and outstanding customer service.
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About Lofat Group
Lofat Group is one of Kuwait’s leading health and wellness organizations, dedicated to promoting balanced nutrition and healthier lifestyles. Since its establishment, the company has expanded into multiple business segments, including personalized nutrition services, healthy restaurants, children’s diet programs, wholesale food distribution, school nutrition initiatives, and frozen food products.
Rather than focusing only on weight management, Lofat Group encourages sustainable lifestyle changes by providing practical nutrition solutions that help individuals and families adopt healthier eating habits. Its customer-focused approach has earned the company a strong reputation throughout Kuwait.
Company Background
Over the past two decades, Lofat Group has developed a diversified portfolio of health and nutrition services that support people at different stages of life. Its operations include customized diet planning through Lofat Lifestyle, nutrition programs for children under Lofat Juniors Diet Center, wholesale distribution of healthy food products through Lofat Coops, and school-based nutrition programs that promote healthy eating among students.
The company also operates healthy restaurants offering nutritious meals prepared with carefully selected ingredients, alongside a range of frozen products designed for customers seeking convenient yet balanced meal options. Through these initiatives, Lofat Group continues to contribute to healthier communities across Kuwait.
Lofat Group Recruitment 2026 Overview
As part of its latest recruitment campaign, Lofat Group is inviting applications for the position of Call Center Agent. The selected candidate will play a key role in delivering excellent customer service by managing incoming calls, assisting customers with menu selections, processing orders, resolving concerns, and coordinating with restaurant and delivery teams.
The company is looking for professionals who possess excellent communication skills, strong customer service abilities, and the confidence to work efficiently in a fast-paced environment.
| Recruitment Details | Information |
|---|---|
| Company | Lofat Group (Foodna United Co.) |
| Position | Call Center Agent |
| Job Location | Kuwait |
| Industry | Food & Beverage / Health & Wellness |
| Employment Type | Full-Time |
| Preferred Candidates | Local Candidates in Kuwait |
| Experience Required | Minimum 2 Years |
| Education | High School Diploma or Equivalent |
| Languages Required | English and Arabic |
| Application Mode | |
| Apply Email | recruitment@aralsane.com |
Why Join Lofat Group?
Lofat Group offers an opportunity to become part of an organization that has consistently promoted healthy living and customer-focused services across Kuwait. Employees work in a professional environment where teamwork, communication, and service excellence are highly valued.
Joining the company allows professionals to gain experience in a growing health and wellness organization while interacting with customers from diverse backgrounds. Employees also benefit from working alongside experienced teams involved in nutrition services, healthy dining, and food distribution.
Job Overview
The Call Center Agent will serve as the first point of contact for customers, ensuring every interaction is handled professionally and efficiently. The role involves assisting customers with menu information, dietary preferences, order placement, promotions, complaints, and follow-up communication.
Candidates should be comfortable handling multiple calls, maintaining accurate customer records, and coordinating with restaurant operations to ensure smooth order processing. Strong communication skills in both English and Arabic are essential for delivering a high standard of customer service.
Available Position
Lofat Group is currently recruiting for the following vacancy:
| Position | Department |
|---|---|
| Call Center Agent | Customer Service |
Key Responsibilities
The selected candidate will be responsible for:
- Answering incoming customer calls and responding to inquiries professionally.
- Assisting customers with menu items, dietary options, promotions, and special requests.
- Processing and confirming customer orders accurately.
- Understanding and communicating customers’ dietary requirements to the relevant teams.
- Promoting menu items, special offers, and promotional campaigns where appropriate.
- Handling customer complaints and ensuring timely resolution.
- Coordinating with restaurant and delivery teams to ensure efficient service.
- Maintaining accurate records of customer interactions, orders, and service issues.
- Providing information regarding allergens, nutritional values, and dietary restrictions.
- Conducting follow-up calls for order confirmation and customer feedback.
- Staying updated on menu changes, promotional offers, and company services.
- Delivering courteous, professional, and customer-focused service during every interaction.
Eligibility Criteria
Candidates applying for Lofat Group Careers 2026 should ensure they meet the requirements specified by the company. The Call Center Agent role is suitable for professionals with previous customer service experience and excellent communication skills. Local candidates currently residing in Kuwait are preferred for this recruitment.
Educational Qualification
Applicants should possess a High School Diploma or an equivalent qualification. Candidates with additional qualifications in Hospitality, Communications, or related fields will have an advantage during the selection process.
Experience Required
Lofat Group requires candidates to have a minimum of two years of experience in a call center or customer service role. Previous experience in the food and beverage or hospitality industry is preferred, as the role involves handling customer orders, menu inquiries, and service-related requests.
Skills Required
Successful candidates should possess the following skills:
- Strong verbal communication skills.
- Excellent customer service abilities.
- Ability to manage multiple calls in a fast-paced environment.
- Good problem-solving and decision-making skills.
- Strong attention to detail.
- Knowledge of dietary preferences and nutritional requirements is an advantage.
- Familiarity with CRM software and call center systems.
- Proficiency in Microsoft Office applications.
- Ability to work effectively as part of a team.
- Fluency in English and Arabic.
Job Location
Location: Kuwait
The position is based in Kuwait under Foodna United Co. (Lofat).
Working Hours
The company has not officially announced the working hours for this position. Selected candidates will be informed during the recruitment process.
Salary Details
Lofat Group has not disclosed the salary package for the Call Center Agent position. Compensation and other employment terms will be discussed with shortlisted candidates.
Employee Benefits
The recruitment announcement does not specify employee benefits. Candidates may receive complete information regarding benefits during the interview or offer stage.
Required Documents
Applicants are advised to prepare the following documents before applying:
- Updated CV/Resume
- Educational Certificates
- Experience Certificates
- Copy of Passport (if required)
- Civil ID (if applicable)
- Any professional certifications relevant to customer service or hospitality
Providing complete and accurate documentation can help speed up the recruitment process.
Selection Process
While the company has not officially outlined the recruitment procedure, candidates can generally expect the following stages:
- Submission of CV via email.
- Initial application screening.
- Shortlisting of eligible candidates.
- Interview with the recruitment team.
- Final selection.
- Job offer and onboarding.
Only shortlisted applicants are expected to be contacted.
How to Apply
Interested candidates can apply by sending their updated CV to the official recruitment email provided by the company.
Apply Email: recruitment@aralsane.com
Before submitting your application:
- Mention “Call Center Agent” in the email subject line.
- Ensure your CV includes your latest work experience.
- Verify that your contact details are accurate.
- Highlight relevant customer service and hospitality experience.
- Submit your application as early as possible.
Official Website
Official Website: https://www.lofatgroup.com
Career Growth Opportunities
Joining Lofat Group offers professionals the opportunity to work with one of Kuwait’s established health and wellness organizations. Employees gain valuable experience in customer service, food and beverage operations, and hospitality while working in a customer-focused environment. The role also provides exposure to modern customer relationship management practices and supports long-term career development within the industry.
Tips Before Applying
To improve your chances of being shortlisted:
- Tailor your CV specifically for the Call Center Agent position.
- Highlight customer service achievements and measurable results.
- Mention experience in food & beverage or hospitality if applicable.
- Demonstrate proficiency in English and Arabic.
- Include your experience with CRM systems or call center software.
- Carefully review your CV for accuracy before submission.
Final Reminder
If you meet the required qualifications and have relevant customer service experience, this opportunity with Lofat Group could be an excellent step in your career. Submit your updated CV through the official email address and ensure all information provided is accurate and complete. Applying early may improve your chances of being considered during the recruitment process.
Frequently Asked Questions (FAQ)
1. What position is Lofat Group hiring for?
Lofat Group is currently hiring for the Call Center Agent position under Foodna United Co. in Kuwait.
2. Where is the job located?
The position is based in Kuwait.
3. What educational qualification is required?
Applicants should have a High School Diploma or an equivalent qualification. Qualifications in Hospitality or Communications are considered an advantage.
4. How much experience is required?
Candidates should have at least two years of experience in a call center or customer service role, preferably in the food and beverage or hospitality sector.
5. Which languages are required?
Applicants should be fluent in English and Arabic.
6. Are local candidates preferred?
Yes. The company has stated that local candidates in Kuwait are preferred.
7. Has the company announced the salary?
No. Salary details have not been disclosed in the official recruitment announcement.
8. How can I apply?
Interested candidates can send their updated CV
Conclusion
The latest Lofat Group Careers 2026 recruitment offers an excellent opportunity for experienced customer service professionals seeking employment in Kuwait’s growing health and wellness sector. The Call Center Agent position is ideal for candidates with strong communication skills, hospitality or food service experience, and a commitment to delivering exceptional customer support. Interested applicants who meet the eligibility criteria are encouraged to submit their applications promptly through the official recruitment email.
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