Guest Services Agent Job in Abu Dhabi | Airport Customer Service Career at Velora LLC

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Dubai and Abu Dhabi remain at the forefront of global aviation, with airport customer service roles continuing to rank among the most sought-after careers in the UAE. A standout opportunity is the Guest Services Agent position based in Abu Dhabi, offered by Velora LLC (formerly Etihad Airport Services – Ground). This role is perfectly suited for individuals who thrive in dynamic, fast-paced environments, enjoy engaging with international passengers, and are committed to delivering exceptional, world-class service within a leading airport setting.

Key Responsibilities

The Guest Services Agent performs a wide range of airport-related duties, including:

  • Handling guest services such as check-in, boarding, baggage assistance, and passenger screening
  • Supporting handling agents to ensure timely and high-quality service delivery
  • Assisting passengers with connecting flights and providing accurate, up-to-date information
  • Coordinating with cabin crew to ensure smooth and on-time boarding operations
  • Conducting initial security screening to monitor controlled access areas
  • Receiving, processing, and responding to customer enquiries across multiple service channels
  • Managing customer complaints professionally and ensuring effective resolution
  • Escalating complex cases to relevant departments when required
  • Tracking and reporting recurring customer issues to supervisors
  • Identifying opportunities for service improvement and supporting continuous improvement initiatives

Education & Experience Requirements

To be considered for this role, candidates must meet the following minimum requirements:

  • Minimum high school certification
  • At least 1 year of experience in a similar customer service or airport operations role
  • Strong communication skills and a customer-focused mindset
  • Ability to work in a dynamic, operational airport environment

About Velora LLC (Formerly Etihad Airport Services – Ground)

Velora LLC is the sole ground operations handler at Zayed International Airport, Abu Dhabi. The organization manages a broad range of airport services, including passenger handling, boarding operations, baggage services, and aircraft ground support. Velora operates with a strong focus on safety, security, efficiency, and world-class customer experience, supporting both visiting and transiting passengers.


Job Overview

Job TitleLocationIndustry
Guest Services AgentAbu Dhabi, UAEAirport Operations / Customer Service

Why Apply for This Role?

  • Work at one of the UAE’s most advanced international airports
  • Gain valuable experience in aviation and airport operations
  • Build a long-term career in customer service within the aviation industry
  • Be part of a professional, safety-driven, and service-focused organization

How to Apply

Interested candidates can apply online through the official recruitment portal.

Apply Here:

Before applying, ensure your CV is updated and highlights your customer service or airport operations experience.

If you are passionate about customer service, enjoy working in a dynamic airport environment, and want to grow your career in aviation, the Guest Services Agent role in Abu Dhabi is an excellent opportunity to take the next step

Ras Al Khaimah International Airport Announces Latest Job Vacancies – January 2026

Jobs Greeshma Staff Editor — January 27, 2026 · 0 Comment

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RAS 1

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Ras Al Khaimah, UAE:
Ras Al Khaimah International Airport (RAK Airport), one of the UAE’s fast-emerging aviation hubs, has announced a wide range of job vacancies for January 2026, offering excellent career opportunities for professionals interested in the aviation, airport management, customer service, technical, and operational sectors.

With the aviation industry in the UAE witnessing steady growth and diversification, Ras Al Khaimah International Airport is strengthening its workforce to support expanding airport operations, enhanced passenger services, and upgraded infrastructure. These latest openings are open to candidates of all nationalities, making it an attractive destination for both UAE residents and international job seekers looking to build a long-term career in aviation.

Growing Interest in Aviation Careers

Aviation continues to be one of the most fascinating and aspirational career fields globally. From cargo operations and passenger services to private aviation and airport management, the sector offers dynamic work environments, global exposure, and strong professional growth.

For individuals passionate about aircraft operations, airport services, customer handling, safety, logistics, engineering, and technical support, Ras Al Khaimah International Airport presents a promising platform. The airport regularly announces vacancies across multiple departments, reflecting its commitment to operational excellence and service quality.

Company Overview: Ras Al Khaimah International Airport

Company NameRas Al Khaimah International Airport
Job LocationRas Al Khaimah, UAE
NationalityOpen to all nationalities
EducationHigh school, diploma, or bachelor’s degree (varies by role)
Experience1 to 5 years (role-dependent)
Language SkillsArabic required for some roles; English preferred
SalaryCompetitive; varies by position
BenefitsAs per UAE Labour Law

About Ras Al Khaimah International Airport

Established in 1976, Ras Al Khaimah International Airport has undergone a unique journey within the UAE’s aviation sector. While the airport faced several operational suspensions and restructuring phases in the past, it has regained strong momentum in recent years, largely driven by the strategic growth of the Ras Al Khaimah Free Trade Zone and increasing investment in infrastructure and logistics.

Today, RAK International Airport is steadily evolving into a reliable aviation hub, focusing on:

  • Passenger services
  • Cargo operations
  • Ground handling
  • Customer support
  • Technical and safety services
  • Terminal and facility upgrades

With continuous modernization and operational improvements, the airport is positioning itself as a key contributor to Ras Al Khaimah’s economic development and tourism growth.


Why This Is the Right Time to Join RAK International Airport

As an emerging airport with expansion plans, Ras Al Khaimah International Airport offers unique advantages to employees:

  1. Career Growth Opportunities – Employees joining during a growth phase benefit from faster career progression and skill development.
  2. Stable Employment – Backed by government support and long-term development plans.
  3. Exposure to Multiple Aviation Functions – Employees gain experience across operations, safety, customer service, and technical departments.
  4. Professional Development – Emphasis on training and continuous learning.

For professionals seeking to establish or advance their careers in the UAE aviation industry, RAK Airport represents a strategic choice.


Employee Benefits at Ras Al Khaimah International Airport

Employees at Ras Al Khaimah International Airport are offered benefits in accordance with UAE Labour Law, along with additional organizational incentives. While benefits may vary depending on job role and seniority, some of the key advantages include:

  • Competitive salary packages
  • Health insurance coverage
  • Paid annual leave
  • Retirement and end-of-service benefits
  • Performance-based bonuses
  • Professional training and development programs
  • Employee discounts on selected services
  • Supportive and multicultural work environment

Applicants are advised to confirm role-specific benefits directly through the official recruitment channels.

Popular Job Opportunities at Ras Al Khaimah International Airport

As part of its expansion and operational enhancement, Ras Al Khaimah International Airport regularly recruits professionals across multiple departments. Some of the commonly available roles include:

  • Airport Management Professionals
  • Passenger Service Agents
  • Customer Service Executives
  • Housekeeping Staff
  • Laundry Staff
  • Carpenters
  • Auto Workshop Supervisors
  • Technical and Engineering Roles
  • Administrative and Support Staff

In addition to permanent positions, the airport also offers internship programs, providing fresh graduates and young professionals with valuable industry exposure.


Requirements for Ras Al Khaimah International Airport Jobs

As the airport offers diverse roles, eligibility criteria vary depending on the position. However, general requirements may include:

  • Minimum high school diploma (higher qualifications for specialized roles)
  • Relevant work experience (1–5 years preferred)
  • Age typically between 18 and 30 years for entry-level roles
  • Good knowledge of the local area and airport operations
  • Strong problem-solving abilities
  • Ability to work effectively in a team
  • Excellent communication skills
  • Knowledge of Arabic (mandatory for some roles)
  • English proficiency for customer-facing and technical positions
  • Physical fitness for operational and technical roles

Candidates are encouraged to review the official job descriptions for precise requirements.


How to Apply for Ras Al Khaimah International Airport Careers

Interested candidates can apply directly through the official Ras Al Khaimah International Airport website by following these steps:

  1. Visit the official Ras Al Khaimah International Airport website.
  2. Click on the “Careers” section located on the top menu.
  3. You will be redirected to the airport’s Careers page.
  4. Scroll down and select “Apply Now.”
  5. Browse the list of available job vacancies.
  6. Select the position that matches your qualifications and experience.
  7. Submit your application along with the required documents.

Applicants are advised to ensure that all information provided is accurate and up to date.

Ras Al Khaimah International Airport Job Vacancies – January 2026

Below is the list of currently announced job openings:

Job TitleLocation
CNS ManagerRas Al Khaimah
Passenger Service AgentRas Al Khaimah
Public Relation OfficerRas Al Khaimah
Senior IT Support EngineerRas Al Khaimah
Airport Emergency Planning OfficerRas Al Khaimah
AC TechnicianRas Al Khaimah
CNS TechnicianRas Al Khaimah
Passenger Service AgentRas Al Khaimah
Internship ProgramsRas Al Khaimah

Application links and detailed job descriptions are available on the official airport website.

APPLY NOW

 Ras Al Khaimah International Airport.


Internship Opportunities

Ras Al Khaimah International Airport also encourages young talent through structured internship programs. These programs are ideal for students and recent graduates seeking hands-on experience in aviation operations, airport management, IT systems, and customer service.

Internships provide exposure to real-world airport environments, helping participants build professional skills and industry knowledge.


Career Growth and Training

RAK International Airport places strong emphasis on employee development. Training programs are designed to enhance technical expertise, customer service standards, safety awareness, and operational efficiency. Employees are encouraged to upgrade their skills through internal and external training initiatives.


Conclusion

The latest job vacancies at Ras Al Khaimah International Airport present a valuable opportunity for individuals aspiring to build a career in the UAE’s aviation sector. With a growing operational footprint, continuous infrastructure development, and a commitment to service excellence, the airport offers a professional environment where talent is recognized and nurtured.

Qualified candidates are encouraged to apply early and take the next step toward a rewarding aviation career. As Ras Al Khaimah International Airport continues its upward trajectory, joining the organization now could be a defining move in one’s professional journey.

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