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An exciting aviation career opportunity is now available in the UAE for motivated customer service professionals. Ras Al Khaimah International Airport is recruiting Passenger Service Agents to play a key role in ground handling operations, ensuring a seamless, safe, and exceptional travel experience for passengers. Based in Ras Al Khaimah, this position is perfect for dynamic graduates who thrive in a fast-paced, service-driven airport environment.
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Role Overview
The Passenger Service Agent works under the guidance of the Terminal Supervisor and plays a vital role in managing terminal and airside operations, as well as the airport information desk. The core purpose of the position is to ensure seamless passenger journeys—from check-in to boarding and arrival—while complying with safety, security, and service standards. This is a frontline role that directly shapes passengers’ first and last impressions of the airport.
Key Responsibilities
Passenger Service Agents are responsible for a broad range of duties that keep airport operations running efficiently. These include:
- Providing passenger services in line with the Standard Ground Handling Agreement
- Conducting check-in, boarding gate operations, flight preparation, and basic load control as assigned
- Managing queues across all passenger processing areas to ensure orderly flow
- Assisting passengers with reduced mobility (PRM) and others requiring special assistance
- Supervising baggage make-up areas and supporting aircraft loading and offloading
- Preparing manual BRS and handling arrival processes
- Meeting flight crew upon aircraft arrival as per duty allocation
- Supporting the Passenger Services Supervisor with operational tasks
- Delivering high-quality services to VIP and CIP passengers
- Managing floor operations, FIDS updates, trolley coordination, and cabin appearance teams
- Ensuring ramp safety, FOD control, equipment pre-inspections, and security compliance
- Performing document checks and passenger profiling
- Coordinating mishandled baggage cases and working with WorldTracer systems
- Demonstrating emergency response awareness and participation when required
To succeed in this role, candidates must demonstrate strong customer service orientation and operational discipline. The ideal Passenger Service Agent will have:
- Good computing skills, including MS Office and Excel
- Excellent communication and interpersonal skills
- Strong problem-solving ability and adaptability
- High standards of personal grooming and professionalism
- The ability to learn quickly and apply procedures accurately
- Knowledge of weight and balance systems and DCS (an added advantage)
Educational Profile and Experience
Applicants should meet the following criteria:
- Graduate qualification with fluency in English (spoken and written)
- Clear, confident verbal and written communication skills
- Knowledge of Arabic is an added advantage
- Previous experience with a reputed airline or ground handling agency is desirable but not mandatory
Physical and Work Environment Requirements
- Medically fit to perform airport operational duties
- Age below 30 years (as per specified criteria)
- Willingness to work in accordance with UAE federal and international aviation regulations
- Ability to work in shifts, including nights, weekends, and public holidays
Why Choose This Opportunity?
Working as a Passenger Service Agent in Ras Al Khaimah offers excellent exposure to airport operations, customer handling, and aviation safety standards. It is an ideal stepping stone for individuals aiming to build long-term careers in aviation, ground handling, or airline operations. The role provides hands-on experience, professional growth, and the chance to work in a dynamic international environment.
How to Apply
Interested candidates who meet the eligibility criteria are encouraged to apply online through the official recruitment portal.
Apply Here:
If you are passionate about aviation, customer service, and operational excellence, this Passenger Service Agent role in Ras Al Khaimah could be your gateway to a successful career in the aviation industry.
Kwality Ice Cream Careers : Kwality Ice Cream Careers: Latest Job Openings and Career Opportunities
Job Vacancy News | FMCG & Food Industry Careers
Kwality Ice Cream Careers : Kwality Ice Cream, a trusted and well-established brand in the frozen dessert industry, has announced multiple career opportunities across key departments as part of its ongoing expansion and operational growth. Known for its strong market presence, product quality, and innovation-driven approach, Kwality Ice Cream continues to attract skilled professionals who are passionate about excellence in the food and FMCG sector.
This latest recruitment drive offers employment opportunities for experienced professionals and technically skilled candidates across Production, Engineering & Utilities, Quality Assurance, Research & Development, Stores, and Operations. Candidates with prior experience in the ice cream, food manufacturing, or FMCG industry are strongly encouraged to apply.
About Kwality Ice Cream
Kwality Ice Cream is one of the most recognized names in the frozen dessert industry, with a legacy built on quality, consistency, and consumer trust. Over the years, the company has grown into a leading manufacturer and distributor of ice cream products, catering to a wide customer base across regions.
The brand is driven by innovation, modern production practices, and strict quality standards. Kwality Ice Cream combines advanced technology with skilled manpower to deliver premium products while maintaining efficiency, safety, and sustainability.
As part of its long-term vision, the company continues to invest in infrastructure, talent development, and environmentally responsible practices, making it an employer of choice in the FMCG and food manufacturing sector.
Why Choose a Career at Kwality Ice Cream?
Working at Kwality Ice Cream is more than just employment—it is an opportunity to grow with a respected brand that values people, performance, and progress. The company fosters a professional work culture where employees are encouraged to develop skills, take initiative, and contribute to continuous improvement.
Innovative and Performance-Driven Work Culture
Innovation is a core pillar of Kwality Ice Cream’s operations. Employees are encouraged to think creatively, suggest improvements, and adopt new technologies that enhance product quality and operational efficiency. From production processes to quality control and logistics, innovation plays a vital role across departments.
Professional Growth and Career Development
Kwality Ice Cream provides structured learning opportunities and on-the-job training to help employees grow within the organization. Whether an employee joins at an operational level or in a managerial role, the company offers clear career progression pathways based on performance and experience.
Commitment to Quality and Safety
As a food manufacturing company, Kwality Ice Cream follows strict quality assurance, food safety, and hygiene standards. Employees are trained to comply with regulatory requirements and industry best practices, ensuring a safe and reliable working environment.
Sustainability and Responsibility
The company is committed to sustainable manufacturing practices, responsible sourcing, and efficient resource utilization. Employees are encouraged to support eco-friendly initiatives that align with corporate responsibility goals.
Current Job Openings at Kwality Ice Cream
Kwality Ice Cream is currently hiring qualified and experienced professionals for the following roles:
Production Department (Ice Cream Experience Mandatory)
Executives – Production (4 Vacancies)
Experience Required:
5 to 10 years of relevant experience in ice cream or food manufacturing operations.
Key Responsibilities:
- Oversee daily production activities and ensure smooth operations
- Monitor production schedules and meet output targets
- Ensure compliance with quality, safety, and hygiene standards
- Coordinate with maintenance, quality, and logistics teams
- Maintain production records and reports
Production Officers – SCADA Experience (2 Vacancies)
Experience Required:
2 to 5 years of experience in SCADA-based production systems.
Key Responsibilities:
- Monitor and control production processes using SCADA systems
- Identify process deviations and implement corrective actions
- Ensure optimal utilization of machinery and resources
- Coordinate with engineering and quality teams
Machine Operators (6 Vacancies)
Experience Required:
Relevant experience in operating ice cream or food processing machinery.
Key Responsibilities:
- Operate and monitor production machines efficiently
- Perform routine equipment checks
- Ensure safety and cleanliness standards are followed
- Report equipment malfunctions to the maintenance team
Stores and Logistics
Stores Manager – RM/PM (1 Vacancy)
Experience Required:
8 to 10 years of experience in Raw Material (RM) and Packing Material (PM) store management.
Key Responsibilities:
- Manage inventory levels and stock movement
- Coordinate with procurement and production departments
- Ensure proper storage conditions and stock accuracy
- Maintain documentation and audit compliance
Forklift Operator (1 Vacancy)
Experience Required:
Valid forklift license and prior warehouse or factory experience.
Key Responsibilities:
- Handle material movement safely and efficiently
- Load and unload raw materials and finished goods
- Follow safety protocols and warehouse procedures
Engineering & Utilities (Food/FMCG Experience Mandatory)
Maintenance Manager (1 Vacancy)
Experience Required:
Strong background in maintenance operations within ice cream, food, or FMCG plants.
Key Responsibilities:
- Plan and execute preventive and breakdown maintenance
- Manage engineering teams and contractors
- Ensure plant equipment reliability and efficiency
- Control maintenance budgets and spare parts inventory
HSE Executive (1 Vacancy)
Experience Required:
Relevant experience in Health, Safety, and Environment management.
Key Responsibilities:
- Implement HSE policies and safety procedures
- Conduct safety training and risk assessments
- Ensure compliance with regulatory standards
- Promote a culture of safety across the facility
Ammonia Plant Operators (3 Vacancies)
Experience Required:
Hands-on experience in ammonia refrigeration systems.
Key Responsibilities:
- Operate and maintain ammonia refrigeration plants
- Monitor system parameters and safety controls
- Respond to emergencies and follow safety protocols
- Coordinate with maintenance and engineering teams
Quality Assurance & Research and Development
Executive – Quality Assurance
Experience Required:
Ice cream or food industry experience is mandatory.
Key Responsibilities:
- Conduct quality inspections and product testing
- Ensure compliance with food safety standards
- Maintain quality documentation and audit readiness
- Support continuous improvement initiatives
Executive – Research & Development
Experience Required:
Experience in ice cream formulation or food product development.
Key Responsibilities:
- Develop new ice cream products and formulations
- Improve existing products for quality and efficiency
- Conduct trials and sensory evaluations
- Coordinate with production for product scale-up
Eligibility and Candidate Profile
Candidates applying for Kwality Ice Cream jobs should possess:
- Relevant educational qualifications
- Hands-on experience in ice cream, food, or FMCG industries
- Strong technical and operational knowledge
- Ability to work in a fast-paced manufacturing environment
- Commitment to quality, safety, and teamwork
How to Apply for Kwality Ice Cream Careers
Applying for a position at Kwality Ice Cream is a straightforward process designed to ensure transparency and efficiency.
Online Application
Candidates can visit the official Kwality Ice Cream Careers Page to browse current vacancies and apply online by submitting their updated resume.
Email Application
Alternatively, candidates may send their resumes directly to the official recruitment email addresses:
Applicants are advised to mention the job title clearly in the email subject line.
