Emirates Group Opens Recruitment : Dubai, UAE: The Emirates Group, one of the world’s most influential aviation and travel conglomerates, has announced new recruitment opportunities for Customer Sales & Service Agents, reinforcing its commitment to service excellence and continued global expansion. Headquartered in Dubai, the Group oversees a vast international portfolio that includes Emirates Airline, the world’s largest international airline by global reach, and dnata, a leading provider of air and travel services across continents.
The latest hiring initiative reflects the Group’s sustained growth across passenger travel, cargo operations, and customer engagement platforms. With demand for air travel and global trade continuing to rise, Emirates Group is strengthening its frontline customer-facing workforce to ensure high standards of service, operational efficiency, and commercial performance.
Emirates Group: A Global Aviation and Travel Leader
Established as a cornerstone of Dubai’s aviation strategy, the Emirates Group has grown into a globally respected organisation employing more than 120,000 professionals from over 160 nationalities. Its operations span aviation, tourism, logistics, engineering, cargo, catering, technology, and corporate services, making it one of the most diversified employers in the international travel industry.
Emirates Airline operates one of the youngest and most technologically advanced fleets in the world, connecting passengers and cargo to hundreds of destinations across six continents. dnata, the Group’s air services arm, delivers ground handling, cargo, catering, and travel services in dozens of countries, supporting both Emirates flights and other global carriers.
Together, these businesses create a dynamic ecosystem that offers extensive career pathways across multiple disciplines and geographies.
Customer Sales & Service Agent: Role Overview
Among the newly announced opportunities is the role of Customer Sales & Service Agent, a key position within Emirates’ customer engagement and commercial operations. The role is primarily based in a contact centre and reservations environment, where agents act as the first point of contact for customers, travel partners, and cargo clients.
The position combines customer service excellence with sales responsibility, requiring individuals who can deliver accurate information, resolve customer queries, and actively promote Emirates products and services. Agents play a vital role in shaping customer perception of the Emirates brand while supporting revenue growth across passenger and cargo operations.
Supporting Emirates SkyCargo’s Global Trade Network
A significant component of the role is aligned with Emirates SkyCargo, the Group’s dedicated air freight division. With more than four decades of experience in global trade, Emirates SkyCargo connects businesses, manufacturers, and communities across international markets.
Customer Sales & Service Agents support cargo customers by responding to enquiries related to import and export services, providing quotations, managing reservations, and assisting with system-based self-service tools. The role contributes directly to ensuring smooth cargo movement, transparency, and customer confidence throughout the shipping process.
Key Responsibilities and Daily Functions
Customer Service Excellence
Agents are responsible for delivering a consistently high standard of service across all customer interactions. This includes responding to enquiries via telephone, email, and digital platforms, ensuring that customers receive clear, accurate, and timely information.
Product Knowledge and Ticketing
Detailed knowledge of Emirates fares, tariffs, routes, and service offerings is essential. Agents issue tickets through approved systems while strictly adhering to airline rules, fare conditions, and regulatory requirements. Accuracy in ticketing is critical to maintaining operational integrity and customer trust.
Sales and Revenue Generation
Beyond service delivery, the role carries a strong sales component. Agents actively identify opportunities to promote Emirates products and value-added services, including:
- Fare upgrades
- Emirates Skywards loyalty programme enrolment
- Dubai stopover packages
- Hotel reservations and travel add-ons
A proactive, customer-focused sales approach supports revenue targets while ensuring solutions align with customer needs.
Travel Compliance and Advisory Support
Agents provide guidance on legal travel requirements, including passport validity, visa regulations, health documentation, and check-in procedures. Clear communication in this area helps customers avoid travel disruptions and enhances overall journey satisfaction.
Continuous Improvement and Innovation
Employees are encouraged to contribute ideas aimed at improving service quality, operational efficiency, and sales performance. Participation in improvement initiatives supports Emirates’ position as an industry leader in customer experience.
Administrative and Operational Accuracy
Accurate filing of ticket-related documentation is required, along with the maintenance of sales materials, brochures, timetables, and promotional displays in reservations and ticketing offices. These activities ensure customers have access to up-to-date information when making travel decisions.
Team and End-of-Day Support
Agents assist team leaders with end-of-day sales reconciliation and banking processes. Where applicable, customer data is collected and maintained to support relationship management, follow-up communication, and repeat business.
Cargo-Specific Responsibilities
For cargo-related enquiries, Customer Sales & Service Agents:
- Respond to customer and agent queries on import and export services
- Provide accurate quotations and manage reservations
- Assist customers with online systems for self-service transactions
- Conduct follow-ups to convert quotations into confirmed shipments
- Share regular shipment updates to maintain transparency
These responsibilities play a crucial role in strengthening Emirates SkyCargo’s reputation for reliability and efficiency.
Qualifications and Skills Required
To be considered for the role, candidates must meet the following general requirements:
- A minimum of 10 years of schooling or an equivalent qualification
- Strong interpersonal and communication skills
- Ability to perform effectively in a fast-paced, sales-driven environment
- High standards of customer service and professionalism
Technical and Language Skills
- Proficiency in PC-based applications, including Windows, Microsoft Word, Excel, and email systems
- Familiarity with contact centre operations is highly desirable
- Knowledge of airline fares, ticketing procedures, Skywards, and reservation systems such as MARS is an advantage
- Arabic language skills (reading, writing, speaking) are beneficial but not mandatory
Career Development Within the Emirates Group
Career growth is a central focus of employment within the Emirates Group. Structured training programmes, on-the-job learning, and leadership initiatives allow employees to continuously enhance their skills and progress within the organisation.
Employees gain exposure to global operations, with opportunities to move across departments, brands, and international locations. Performance-based progression ensures that high performers are recognised and supported in building long-term careers.
Salary Structure and Employee Benefits
Emirates Group employees benefit from a tax-free salary structure, along with a competitive benefits package aligned with international aviation standards. Key benefits include:
- Tax-free income
- Comprehensive health insurance
- Annual leave and public holidays
- End-of-service benefits
- Concessional travel benefits
Travel and Lifestyle Advantages
Employees and eligible family members enjoy discounted flights and hotel stays worldwide, offering unique lifestyle benefits. Living and working in Dubai provides access to a modern city known for its safety, infrastructure, multicultural environment, and global connectivity.
Living and Working in Dubai
Dubai continues to attract professionals from around the world due to its high quality of life, modern amenities, and career opportunities. The city offers world-class healthcare, education, transport infrastructure, and cultural diversity.
For aviation professionals, Dubai’s status as a global hub provides unparalleled exposure to international markets and cutting-edge industry practices.
Application Process and Official Recruitment Platform
All applications for Customer Sales & Service Agent roles must be submitted through the official Emirates Group careers website. Candidates are advised to apply directly and avoid third-party agents.
The application process includes:
- Online profile creation
- Submission of CV and supporting documents
- Role-specific screening and assessment
- Interview and selection stages
Up-to-date information on vacancies and career guidance is available through the Emirates Group’s official careers platforms.
APPLY NOW
Commitment to Equal Opportunity and Excellence
The Emirates Group is committed to fostering a diverse and inclusive workforce. Recruitment decisions are based on merit, qualifications, and performance potential, ensuring equal opportunity for candidates from all backgrounds.
High standards of professionalism, integrity, and service excellence define employment across the Group’s operations.
Conclusion: A Career at the Heart of Global Aviation
The Customer Sales & Service Agent vacancy represents an opportunity to join one of the world’s most respected aviation groups at a time of continued growth and innovation. Combining customer engagement, sales expertise, and global exposure, the role offers a pathway to a rewarding and internationally recognised career.
Professionals seeking stability, development, and the chance to contribute to a globally iconic brand are encouraged to explore current opportunities through the official Emirates Group careers portal.
Air Arabia Latest Job Openings in UAE: Your Path to a Thriving Career
Jobs Nazia Staff Editor — January 17, 2026 · 0 Comment
Are you ready to build your career with one of the Middle East’s most dynamic airlines?
Air Arabia, the region’s first and largest low-cost carrier, is opening the door to exciting job opportunities across the UAE. This in-depth guide highlights current vacancies, the key benefits of working with Air Arabia, and a clear step-by-step application process—everything you need to take the next step toward a successful and rewarding aviation career.
Why Choose Air Arabia for Your Career?
Headquartered in Sharjah, UAE, Air Arabia is renowned for its operational excellence and strong commitment to customer satisfaction. A career with Air Arabia offers long-term stability while placing you at the heart of a dynamic, fast-growing aviation industry, where professionalism, innovation, and career growth go hand in hand.
Dynamic Work Environment
Air Arabia’s work culture is fast-paced and dynamic, reflecting the nature of the airline industry. Employees are part of a collaborative and innovative environment that encourages creativity and problem-solving.
Attractive Compensation and Benefits
Air Arabia provides competitive salaries and a comprehensive benefits package, including health insurance, annual leave, and travel discounts. Employees can also take advantage of professional development opportunities to enhance their skills and advance their careers.
Career Growth and Development
Air Arabia is committed to the professional growth of its employees. Through ongoing training programs and career development initiatives, employees are equipped with the knowledge and skills needed to excel in their roles and progress within the company.
Types of Job Openings at Air Arabia
Job TitleLocationCabin Crew (UAE)Sharjah and Abu Dhabi, AECabin Crew – Sharjah HubSharjah, AECabin Crew – Recruitment Day in DubaiSharjah, AEAircraft Acquisition SpecialistSharjah, AEProcess & Quality EngineerSharjah, AEB1 – Certifying Engineer – Line MaintenanceSharjah, AESheet Metal TechnicianSharjah, AESheet Metal Certifying TechnicianSharjah, AETailor – Base MaintenanceSharjah, AEFlight Operations AuditorSharjah, AEB2 – Certifying Engineer – Line MaintenanceSharjah, AESheet Metal EngineerSharjah, AEFirst Officer – A320 (UAE National)Sharjah, AESenior Legal CounselSharjah, AECabin Crew Recruitment Drive – Tashkent, UzbekistanSharjah, AELead B1 Certifying Engineer – CAT CSharjah, AECabin Appearance TechnicianSharjah, AEB2 – Certifying EngineerAbu Dhabi, AETechnician Trainee (UAE National)Sharjah, AEB1 Technician Base Maintenance (Sharjah)Sharjah, AECabin Crew Recruitment Drive – Dammam, KSASharjah, AEFirst Officer – Fixed-Term Limited Contract UAE (Pakistan)Karachi, AEStores ControllerAbu Dhabi, AEGraduate Engineer TraineeSharjah, AEChief Pilot (Based in Dammam, KSA)Saudi Arabia (SA)Captain – Fixed-Term Limited Contract UAE (Pakistan)Karachi, AEFlight Operations Officer (Based in Dammam, KSA)Saudi Arabia (SA)Liaison Officer – Saudi National (Based in Dammam, KSA)Saudi Arabia (SA)Manager – Crew Training (Based in Dammam, KSA)Saudi Arabia (SA)Cabin Supervisor – Saudi National (Dammam, KSA)Saudi Arabia (SA)Cabin Crew Administrator (Based in Dammam, KSA)Saudi Arabia (SA)HR Business Partner – India (Pune)Pune, INRostering ManagerMorocco (MA)Manager – Quality AssuranceMorocco (MA)Cabin Crew – Saudi National (Dammam, KSA)Saudi Arabia (SA)Manager – Human Resources (Saudi National)Saudi Arabia (SA)Quality Assurance EngineerMorocco (MA)
How to Apply for Air Arabia Job Openings
Step 1: Visit the Air Arabia Careers Website
Begin your application process by visiting the Air Arabia Careers website. Here, you can explore the latest job openings, understand the specific requirements for each role, and submit your application online.
Step 2: Create a Professional Profile
Register and create a detailed profile that highlights your qualifications, experience, and skills. Ensure to upload an updated resume and a cover letter tailored to the job you are applying for.
Step 3: Submit Your Application
Carefully review the job descriptions and align your application with the specific requirements. Submit your application through the online portal and keep track of your application status.
Step 4: Prepare for the Interview
If shortlisted, you will be invited for an interview. Prepare thoroughly by researching Air Arabia’s values, mission, and the specifics of the role you applied for. Practice common interview questions and be ready to demonstrate your skills and enthusiasm.
Step 5: Attend Training Programs
Upon successful selection, you will undergo training programs tailored to your role. This training is essential in equipping you with the necessary skills and knowledge to excel in your position.
Tips for a Successful Application
Highlight Relevant Experience and Skills
Emphasize your relevant experience and skills in your resume and cover letter. Tailor your application to match the specific job requirements and demonstrate how you can contribute to Air Arabia’s success.
Showcase Your Passion for Aviation and Customer Service
Express your passion for aviation and customer service. Air Arabia values employees who are enthusiastic about their roles and committed to delivering exceptional service.
Prepare for Behavioral and Technical Interviews
Practice answering behavioral and technical questions commonly asked in the aviation industry. Use the STAR (Situation, Task, Action, Result) method to structure your responses and provide clear, concise examples.
Stay Updated with Industry Trends
Keep yourself updated with the latest trends and developments in the aviation industry. This knowledge will not only help you during the interview but also demonstrate your commitment to continuous learning and professional growth.
Apply Now– Air Arabia Apply Link
Conclusion
Embarking on a career with Air Arabia offers numerous opportunities for professional growth, competitive compensation, and a dynamic work environment. By following the outlined steps and preparing thoroughly, you can increase your chances of securing a position with this leading low-cost carrier.
Al-Bayan Bilingual School Announces Multiple Teaching and Counseling Vacancies in Kuwait
Jobs Greeshma Staff Editor — January 16, 2026 · 0 Comment
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Al-Bayan Bilingual School Kuwait City: Al-Bayan Bilingual School (BBS), one of Kuwait’s leading international education institutions, has announced a wide range of job vacancies for qualified and experienced educators across its elementary, middle, and high school divisions. The recruitment drive aligns with the school’s commitment to delivering high-quality bilingual education while upholding the highest international standards of child protection, professional ethics, and academic excellence.
The vacancies come as part of BBS’s continued growth and academic development, with the school seeking dedicated teachers and counselors who can contribute to a safe, inclusive, and globally focused learning environment. Al-Bayan Bilingual School follows a US-based curriculum for subjects taught in English, making this an attractive opportunity for educators with North American qualifications or international teaching experience.
Commitment to Child Protection and Ethical Recruitment
Aligned with the recommendations of the International Taskforce on Child Protection, Al-Bayan Bilingual School maintains rigorous and transparent recruitment practices. The institution places child safety and well-being at the core of its hiring process and educational philosophy.
All successful candidates will be required to undergo comprehensive background checks before final appointment. These checks are conducted to ensure compliance with international safeguarding standards and local regulatory requirements. BBS emphasizes that creating a secure, respectful, and nurturing environment for students is a shared responsibility among all staff members.
Important Notes for Applicants
Prospective candidates are advised to carefully review the following conditions before applying:
- Background Verification:
All shortlisted and selected candidates will undergo mandatory background and reference checks. - Medical and Visa Regulations:
In accordance with Kuwaiti law, work and residence visas will not be issued to individuals who test positive for HIV, Hepatitis B, Hepatitis C, or Tuberculosis (TB). - Age Restrictions:
Age limits may apply to work visas issued by the local government, depending on the position and employment category. - Curriculum Requirements:
Since BBS follows a US curriculum for English-taught subjects, preference will be given to candidates who:- Hold a North American teaching qualification, and/or
- Have a minimum of two years of teaching experience in a North American or international school setting.
Applicants who meet these criteria will be considered highly competitive during the selection process.
Current Job Vacancies at Al-Bayan Bilingual School
Al-Bayan Bilingual School is currently inviting applications for the following positions:
1. High School Humanities Teacher
The school is seeking a qualified Humanities teacher capable of delivering engaging lessons that integrate history, geography, civics, and social studies. The ideal candidate will foster critical thinking, global awareness, and analytical skills among high school students.
2. High School English Teacher (Immediate Hire)
This position requires an experienced English educator who can teach literature, writing, and language skills at the high school level. Strong classroom management skills and familiarity with US curriculum standards are essential. Immediate availability is preferred.
3. Middle School English Teacher
BBS is looking for a passionate middle school English teacher who can support students during a critical stage of academic and personal development. The role involves teaching reading comprehension, writing, grammar, and communication skills.
4. Lower and Upper Elementary Homeroom Teachers
Qualified elementary homeroom teachers are required for both lower and upper grades. Candidates should have experience delivering a broad curriculum, supporting student well-being, and maintaining effective communication with parents and school leadership.
5. Elementary School Counselor
The elementary school counselor will play a key role in supporting students’ emotional, social, and academic development. Responsibilities include individual counseling, group sessions, and collaboration with teachers and parents
6. High School Business Studies Teacher
This role is ideal for educators with a background in business, economics, or commerce. The teacher will introduce students to foundational business concepts, entrepreneurship, financial literacy, and global economic systems.
7. Middle School Counselor
The middle school counselor will work closely with students navigating academic pressures and social challenges. The position requires strong interpersonal skills, counseling certification, and experience in a school environment.
8. High School Geography Teacher
BBS seeks a geography teacher who can deliver engaging lessons on physical geography, human geography, environmental studies, and global issues. Experience with inquiry-based learning and modern teaching methodologies is an advantage.
Professional Environment and Teaching Culture
Al-Bayan Bilingual School offers a professional, multicultural working environment that values collaboration, innovation, and continuous improvement. Teachers are encouraged to use student-centered teaching methods, integrate technology into learning, and participate in professional development programs.
The school’s bilingual approach supports students in developing strong academic foundations while gaining cultural awareness and global perspectives. Educators at BBS play an active role in shaping future-ready learners who are confident, ethical, and globally minded.
Who Should Apply?
These opportunities are ideal for:
- Qualified teachers seeking international teaching experience
- Educators with US curriculum exposure
- Counselors with school-based experience
- Professionals interested in working in Kuwait’s education sector
- Teachers committed to child safeguarding and ethical education practices
Applicants with prior experience in international schools or bilingual institutions will be at an advantage.
APPLY NOW
Application Process
Interested candidates are encouraged to apply as early as possible, as some positions may be filled on a rolling basis.
Applicants can:
- Apply directly for the listed vacancies through the official recruitment portal, or
- Upload their CVs for future consideration if they wish to be considered for other positions that may open at Al-Bayan Bilingual School.
Candidates should ensure their CVs are:
- Professionally formatted
- Clearly highlight qualifications, certifications, and teaching experience
- Include relevant curriculum exposure and grade-level expertise
Shortlisted candidates will be contacted for further steps, which may include interviews, teaching demonstrations, and reference checks.
Why Choose Al-Bayan Bilingual School?
Working at Al-Bayan Bilingual School offers several professional advantages, including:
- A respected international school environment
- Commitment to child safety and professional ethics
- Exposure to a US-based curriculum
- Opportunities for career growth and skill development
- A culturally diverse and supportive workplace
BBS continues to strengthen its reputation as a trusted educational institution in Kuwait by investing in quality teaching staff and student-centered learning.
Equal Opportunity and Professional Integrity
Al-Bayan Bilingual School is an equal opportunity employer. All recruitment decisions are made based on qualifications, experience, and alignment with the school’s values and educational mission. The school does not tolerate discrimination of any kind and is committed to maintaining a respectful and inclusive work environment.
Final Note
This recruitment initiative reflects Al-Bayan Bilingual School’s dedication to academic excellence, student well-being, and international best practices in education. Qualified educators who are passionate about teaching, counseling, and student development are encouraged to explore these opportunities and become part of a dynamic learning community in Kuwait.
