Joint Space Polyclinic LLC has announced an opportunity for the position of Patient Journey Coordinator in Dubai, UAE. The role is based at the company’s clinic in Alserkal Avenue and is suitable for candidates with experience in customer service, client relations, bookings, memberships or sales.
The selected candidate will work closely with healthcare practitioners and the reception team to help patients understand their treatment plans, explore relevant services and schedule their next appointments. The position involves direct patient interaction, follow-up communication and meeting booking targets while maintaining a patient-focused approach.
Joint Space is a multidisciplinary healthcare and wellness centre that brings together several clinical and movement-based services. Through this position, the successful applicant will help coordinate the patient experience and ensure that communication between patients, practitioners and the reception team remains clear and organised.
The vacancy is a full-time, on-site opportunity in Dubai, offering a monthly salary of AED 8,000, with the possibility of earning up to AED 4,000 per month in commission. Interested candidates can review the job requirements and apply through the available recruitment link.
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Job Overview
Here are the key details of the Patient Journey Coordinator vacancy at Joint Space Polyclinic LLC.
- Company: Joint Space Polyclinic LLC
- Job Title: Patient Journey Coordinator
- Job Location: Alserkal Avenue, Dubai, United Arab Emirates
- Job Type: Full-time
- Work Arrangement: On-site
- Working Hours: 48 hours per week
- Work Schedule: Includes one weekend day each week
- Monthly Salary: AED 8,000
- Commission: Up to AED 4,000 per month
- Industry: Healthcare, wellness and fitness
- Experience: Patient-facing or client-facing experience is required
- Application Platform: LinkedIn job listing
About Joint Space Polyclinic LLC
Joint Space Polyclinic LLC is a multidisciplinary clinic and wellness centre located in Alserkal Avenue, Dubai. The organisation combines healthcare services, movement practices, recovery facilities, education and community activities under one setting.
Its approach focuses on understanding each person’s needs and helping them maintain their health over time. The clinic brings together different disciplines so that patients can access relevant services according to their individual circumstances and treatment plans.
The organisation’s services include osteopathy, chiropractic care, physiotherapy and functional medicine, alongside movement, recovery and educational activities.
For the Patient Journey Coordinator, understanding these services will be an important part of the job. The employee will help patients navigate the available options, explain booking arrangements and coordinate with practitioners when patients need further clarification.
Responsibilities of a Patient Journey Coordinator
The selected candidate will serve as a communication link between patients, healthcare practitioners and the reception team. The role combines customer service, appointment coordination, patient engagement and sales-related responsibilities.
1. Communicating with Patients
The coordinator will interact with patients before and after their appointments. They will help patients understand the treatment plans recommended by practitioners and explain the next steps in their care journey.
2. Explaining Services and Booking Options
The employee must understand the clinic’s services, prices and booking procedures. They will explain relevant options clearly so patients can make informed decisions about their appointments and other suitable services.
3. Following Up with Patients
Some patients may need additional time or information before scheduling another appointment. The coordinator will contact them through phone calls and messages, answer practical questions and help them understand the available options.
4. Coordinating with Practitioners and Reception
The role requires close collaboration with healthcare practitioners and reception staff. The coordinator will receive referrals from practitioners and ensure that patients can proceed with bookings when they decide to continue.
5. Meeting Booking Targets
This position includes booking targets and a commission structure. The successful candidate will record referrals, patient conversations and completed bookings, review performance regularly and work towards agreed targets.
However, the company emphasises that recommendations should reflect the patient’s needs. The coordinator is expected to explain suitable services without pressuring patients into making decisions.
Eligibility Criteria
Candidates interested in this Dubai vacancy should have experience in a role involving direct interaction with customers or clients.
The company is looking for applicants who enjoy communicating with people, listen carefully to their concerns and can explain services in a clear and professional manner.
Applicants should also be comfortable discussing prices, handling questions and encouraging customers to complete bookings when appropriate.
Experience in healthcare, wellness or hospitality would be an advantage, although the listing does not state these industries as an absolute requirement.
Educational Qualification
Joint Space Polyclinic LLC has not specified a particular educational qualification in the available job description for the Patient Journey Coordinator position.
Candidates should review the official vacancy details carefully and ensure that their educational background and professional experience are presented accurately in their applications.
Since the role involves patient communication, appointment coordination and explaining healthcare services, applicants should be able to communicate clearly, maintain organised records and handle booking-related tasks professionally.
Experience Required
The company is looking for candidates with experience in a patient-facing or client-facing role. Previous responsibilities involving bookings, memberships or sales are particularly relevant to this position.
Experience in the following areas may be useful:
- Customer relationship management
- Patient or client coordination
- Appointment scheduling and follow-ups
- Sales and membership management
- Reception and customer service
- Healthcare, wellness or hospitality services
Experience in healthcare or wellness is preferred, but the job description does not make it a mandatory requirement. The employer has not specified a minimum number of years of experience.
Skills Required
Candidates applying for the Patient Journey Coordinator vacancy should demonstrate strong communication, organisation and interpersonal skills.
Important skills include:
- Communication: Ability to explain services, prices and booking options clearly in spoken and written English.
- Customer service: Ability to understand patient concerns and provide helpful information.
- Sales and booking coordination: Confidence in discussing prices, encouraging bookings and working towards targets.
- Follow-up management: Ability to contact patients by phone or message and maintain consistent communication.
- Record keeping: Accuracy in recording referrals, conversations and completed bookings.
- Teamwork: Ability to coordinate with healthcare practitioners and reception staff.
- Organisation: Ability to manage daily responsibilities and follow-up activities efficiently.
- Adaptability: Willingness to understand different clinical disciplines and the services available at the clinic.
Fluency in spoken and written English is specifically mentioned in the job requirements.
Salary Details
The advertised salary for the Patient Journey Coordinator position is AED 8,000 per month, with an additional commission opportunity.
| Salary component | Details |
|---|---|
| Monthly basic advertised salary | AED 8,000 |
| Monthly commission | Up to AED 4,000 |
| Potential monthly total | Up to AED 12,000 |
| Employment type | Full-time |
The commission depends on the employer’s applicable performance and commission arrangements. The job listing does not provide further details about the commission calculation.
Candidates can seek clarification about the salary structure, commission conditions and other contractual terms during the recruitment process.
Employee Benefits
The available job description does not specify additional benefits such as accommodation, transportation, medical insurance, annual air tickets or relocation assistance.
Applicants should not assume that these benefits are included. It is advisable to confirm the complete employment package directly with the employer before accepting an offer.
The company highlights teamwork, high professional standards and opportunities to become familiar with its multidisciplinary healthcare services.
Job Location
The position is based at Joint Space Polyclinic LLC in Alserkal Avenue, Dubai, United Arab Emirates.
The role is fully on-site, which means the selected candidate will work directly at the clinic and interact with patients, practitioners and reception staff.
Applicants should consider the location and daily commuting arrangements before applying.
Working Hours
The advertised position requires a commitment of 48 hours per week. The schedule includes one weekend day each week.
As the role involves direct patient interaction, candidates should be prepared to coordinate with the clinic’s daily operations and patient appointment schedules.
The employer has not specified the exact daily shift timings in the available listing.
Selection Process
Joint Space Polyclinic LLC has outlined a selection process for candidates whose applications match the requirements.
The process includes the following stages:
- Application review: The employer reviews applications to identify candidates whose experience and skills suit the position.
- Company introduction: Suitable applicants receive an introductory document about Joint Space, which takes approximately 10 minutes to read.
- Values and Fit Questionnaire: Candidates are asked to complete a questionnaire that takes approximately 20 minutes.
- Interview: Applicants who progress will attend an interview.
- Practical assessment: The final stage includes a practical session at the clinic, where candidates meet the people they would work alongside.
- Final decision: The company states that it will communicate its decision to candidates.
The employer emphasises values such as competence, care, collaboration, conviction and coherence, with honesty as the foundation.
Required Documents
The LinkedIn job description does not provide a definitive list of mandatory documents. However, applicants should keep the following ready where applicable:
- Updated CV or resume
- Relevant educational certificates
- Experience certificates or employment references, if available
- Professional contact details
- Supporting documents relevant to previous customer service, sales or coordination roles
Candidates should submit only the documents requested through the official application process and avoid sharing unnecessary personal information.
How to Apply for Joint Space Polyclinic Jobs in Dubai
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Application Deadline
The available job description does not mention a specific application deadline. Interested candidates should check the LinkedIn listing to confirm whether applications are still being accepted.
Because recruitment advertisements can close or change, applying promptly is advisable if the position remains available.
Why Consider This Opportunity?
The Patient Journey Coordinator role may suit candidates who enjoy working with people and want to build their careers in healthcare administration, patient coordination or customer relationship management.
The position offers exposure to a multidisciplinary clinic where several healthcare and wellness services operate together. It also combines communication and coordination responsibilities with measurable booking targets.
The advertised salary of AED 8,000 per month, along with commission of up to AED 4,000, may appeal to candidates with relevant customer-facing experience.
However, applicants should consider the 48-hour working week, the requirement to work one weekend day and the on-site nature of the position before making a decision.
Tips Before Applying
Candidates can strengthen their applications by focusing on the skills most relevant to the vacancy.
- Highlight experience in customer relations, appointment scheduling, sales or client follow-ups.
- Mention familiarity with CRM systems, booking platforms or messaging tools, if applicable.
- Provide specific examples of handling customer enquiries and coordinating bookings.
- Demonstrate confidence in spoken and written English.
- Explain how you balance business targets with customer needs.
- Keep the CV clear, accurate and relevant to the advertised role.
- Prepare to discuss how you would explain services and handle a patient who is unsure about booking.
Candidates without direct healthcare experience can highlight transferable skills from hospitality, customer service, reception or other client-facing positions.
Frequently Asked Questions
1. What is the job title at Joint Space Polyclinic LLC?
The advertised position is Patient Journey Coordinator at Joint Space Polyclinic LLC in Dubai, UAE.
2. What is the salary for this vacancy?
The advertised monthly salary is AED 8,000, with commission of up to AED 4,000 per month.
3. Where is the job located?
The position is based at Alserkal Avenue, Dubai, United Arab Emirates.
4. Is this a full-time job?
Yes. It is a full-time, on-site position requiring 48 hours per week, including one weekend day each week.
5. Is healthcare experience mandatory?
The employer seeks patient-facing or client-facing experience, ideally in healthcare, wellness or hospitality. The listing does not state that healthcare experience is compulsory.
6. What language skills are required?
Candidates should be fluent in spoken and written English.
7. How can candidates apply?
Applicants can use the LinkedIn job listing: https://www.linkedin.com/jobs/view/4477504626/
8. Has the application deadline been announced?
No specific application deadline is mentioned in the available job description. Candidates should check the listing for the latest status.
Conclusion
The Patient Journey Coordinator vacancy at Joint Space Polyclinic LLC offers an opportunity for candidates with customer service, sales, booking coordination or client relationship experience to work in Dubai’s healthcare and wellness sector.
The role combines patient communication, appointment follow-ups, service explanations and booking targets. The advertised salary is AED 8,000 per month, with the possibility of earning up to AED 4,000 in additional monthly commission.
Interested applicants should review the eligibility criteria, prepare a relevant CV and submit their applications through the available recruitment link. Candidates should also confirm the employment terms and any additional benefits directly with the company before accepting an offer.
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